Hotel Cleanliness Expert (Houseman) - The Cape Town EDITION Hotel (Pre-opening)

Additional InformationJob Number 26115915Job Category Housekeeping & LaundryLocation East Pier Office, 7 East Pier Road, V&A Waterfront, Cape Town 8001, South AfricaVIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryMaintain the overall appearance and prescribed maintenance for the following areas that include, but is not limited to: Lobbies, Corridors; Stairwells and Landings; Elevators; Interior Service and Common Areas; Exterior Walkways, Loading and Storage areas; Landscape Grounds Maintenance; Waste removal/storage areas; Windows and any other common areas in the Building. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Maintain the daily/weekly/monthly and quarterly checklist and present to the Management office on a regular basis. Perform emergency response service actions (e.g. plumbing, fire incidences follow-up) when requested by management.Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all Residence owners according to company standards; anticipate and address Residences owner ‘s service needs; assist individuals with disabilities; thank Residences owner with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Adhere to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 kilograms without assistance and in excess of 25 kilograms with assistance. Ability to push and pull work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.CRITICAL TASKSHouseman ServicesDeliver packages, laundry, dry-cleaning etc. to guests.Man the service elevator as required.Transport luggage to and from units and other areas. Maintain Building and PropertyPerform and document periodic inspections of the building and grounds for safety issues, physical appearance and maintenance conditions.Remove trash from each floor and the compactor rooms to the loading dock.Comply with all recycling mandates.Maintain inventory of supplies, and materials and balance so that inventory levels meet demand levels.Perform and adhere to the prescribed scheduled service routines for the areas or items assigned.Maintain the overall appearance and prescribed maintenance for the following areas that include, but is not limited to: Lobbies, Corridors; Stairwells and Landings; Elevators; Interior Service and Common Areas; Exterior Walkways, Loading and Storage areas; Landscape Grounds Maintenance; Waste removal/storage areas; Windows, and any other common areas in the Building.Clean glass (e.g., windows, mirrors) by removing dust, spots, and smears.Clean floor surfaces using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).Dust surfaces in assigned areas, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.Empty trash containers, ashtrays, and ash urns into proper containers for recycling or disposal.Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.Perform emergency response service actions (e.g. snow and ice removal, plumbing, fire incidences follow-up) when requested by management.Housekeeping ProtocolPost caution signs (e.g., wet floor signs) to limit traffic when necessary.Respond promptly to requests from Residence owners, guests, and other team members.Identify and report preventative or other maintenance issues in public areas or residences.Maintain the daily/weekly/monthly and quarterly checklist and present to the Management office on a regular basis. Contact Maintenance, Housekeeping, or Residence Managers’ office directly for urgent repairs.Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OHSA regulations and corporate standards.Residence Owners RelationsAddress service needs in a professional, positive, and timely manner.Welcome and acknowledge each and every Residence owner and guest with a smile, eye contact, and a friendly verbal greeting, using names when possible.Anticipate service needs, including asking questions to better understand needs and watching/listening to preferences and acting on them whenever possible.Actively listen and respond positively to questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.Assist other employees to maintain proper coverage and prompt service.Participate in daily line-up! Working with OthersSupport all co-workers and treat them with dignity and respect.Quality Assurance/Quality ImprovementParticipate in meetings regarding QA audit and Operational Excellence.Comply with quality assurance expectations and standards.Participate in monthly departmental meetings.Participate in the action plans for the Residences owners’ engagement survey. Physical TasksMove, lift, carry, and place objects weighing less than or equal to 25 kilograms without assistance and in excess of 25 kilograms with assistance.Ability to push and pull work-related machinery over sloping and uneven surfaces.Reach overhead and below the knees, including bending, twisting, pulling, and stooping.Visually inspect tools, equipment, or machines (e.g., to identify defects)Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.Move through narrow, confined, or elevated spaces.Move up and down a ladder.Stand, sit, kneel, or walk for an extended period across an entire work shift. Move at a speed that is required to respond to work situations (e.g., run, walk, jog).Move over sloping, uneven, or slippery surfaces and steps.Move up and down stairs and/or service ramps.Safety and SecurityReport work related accidents, or other injuries immediately upon occurrence to the Maintenance & Housekeeping Managers.Follow company and department safety and security policies and procedures to maintain a clean, safe, and secure environment.Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury.Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc.Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.Maintain awareness of undesirable persons on property premises.Complete appropriate safety training and certifications to perform work tasks.Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).Policies and ProceduresFollow company and department policies and procedures.Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.Protect the privacy and security of guests and coworkers.Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.Maintain confidentiality of proprietary materials and information.Perform other reasonable job duties as requested.Interpersonal SkillsTeam WorkDiversity RelationsCustomer Service OrientationPersonal AttributesPresentationDependabilitySafety OrientationIntegrityCommunicationsCommunicationListeningPreferred QualificationsEducationMatricRelated Work ExperienceAt least 1 year of related work experienceSupervisory ExperienceNo supervisory experience is requiredAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.