Assistant GM - High-Volume Casual Dining Restaurant Concept

Position Overview

We are seeking energetic, hands-on Assistant Managers to join a well-established, high-volume casual dining restaurant concept known for its strong culture, long-tenured teams, and consistent operational systems.

This is a true all-around leadership role responsible for both FOH and BOH operations, with full accountability for guest experience, team performance, and daily execution. Managers are expected to be highly visible, floor-driven leaders who thrive in a fast-paced, guest-focused environment.

All hires begin in a structured Manager-in-Training (MIT) program, designed to develop full operational mastery and long-term leadership capability within the organization.

Key Responsibilities

Operational Leadership
• Oversee daily restaurant operations across FOH and BOH
• Ensure smooth service execution during high-volume periods
• Open and close the restaurant as a keyholder
• Maintain operational consistency across assigned locations

Team Management & Development
• Lead, coach, and develop teams of 60–80 employees per location
• Support hiring, onboarding, and training of team members
• Drive accountability, performance, and team engagement
• Foster a positive, high-energy, guest-first culture

Guest Experience
• Maintain a strong presence on the floor during all shifts
• Ensure exceptional guest service standards are consistently delivered
• Resolve guest issues quickly and professionally
• Build strong guest relationships and community engagement

Financial & Operational Controls
• Support labor management and cost control initiatives
• Monitor food quality, speed of service, and operational efficiency
• Assist in managing scheduling aligned with business needs
• Help drive sales performance and operational KPIs

Standards & Compliance
• Uphold brand standards across cleanliness, service, and presentation
• Ensure compliance with all safety, sanitation, and labor regulations
• Support consistent execution of company systems and procedures

Training Program (MIT)
• 8-week Manager-in-Training program
• Hands-on operational immersion across all areas of the restaurant
• Approximately 80% of candidates self-select out based on role fit and expectations
• Successful candidates demonstrate strong leadership, adaptability, and operational discipline

Candidate Requirements
• 2+ years of restaurant management experience
• FOH and BOH operational experience required
• Fast-casual or casual dining experience preferred
• Must be 21+ years old
• Reliable transportation required
• Strong leadership presence with the ability to make quick operational decisions
• Comfortable in a high-volume, physically demanding environment

Schedule Expectations
• 5 shifts per week (approximately 10 hours per shift)
• Weekend and Monday availability required
• Early start times (6–7 AM for 11 AM openings)
• Two consecutive days off weekly
• Weekend flexibility increases with tenure and promotion

Compensation
• $60,000 – $70,000 base salary
• Quarterly performance bonus
• Overtime eligibility based on hours worked
• Strong internal promotion and advancement pathway

Why This Opportunity
• Established brand with 40+ years of operational stability
• Strong internal promotion culture with proven leadership pathways
• High tenure across teams, including long-standing management and culinary staff
• Structured systems with clear expectations and support
• Fast-paced, high-volume environment with strong guest loyalty

Ideal Candidate Profile

We are looking for a leader who is:
• Hands-on and floor-driven
• Strong under pressure in high-volume operations
• Focused on team development and accountability
• Committed to operational excellence and guest experience
• Motivated by growth, stability, and long-term opportunity

Company DescriptionThe Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.