Operations Manager (Cleaning & facilities Industry)
Company
GMM Nexus Consulting
Location
Durban
Posted
2 hours ago
Via
via LinkedIn
Apply On
Job Description
Role Overview
We are seeking an experienced Operations Manager to oversee and drive service excellence across multiple cleaning contracts. This role is responsible for managing daily operations, ensuring SLA delivery, maintaining strong client relationships, and leading large teams across various sites. You will play a key role in operational efficiency, financial performance, and business growth.
Key Responsibilities
Operations & Service Delivery
• Oversee daily operations across multiple sites, ensuring high-quality service delivery
• Manage resource allocation and staffing to meet SLA requirements
• Conduct regular site visits, inspections, and quality checks
• Ensure work schedules and job cards are in place and adhered to
• Maintain company standards, policies, and cleaning methodologies
• Manage asset control, equipment maintenance, and consumables
Client Relationship Management
• Build and maintain strong client relationships
• Conduct regular client meetings and ensure service expectations are met
• Proactively address client concerns and mitigate contract risks
• Identify upselling and contract growth opportunities
People & Labour Management
• Lead, develop, and manage large teams (managers, supervisors, cleaners)
• Oversee recruitment, performance management, and training initiatives
• Ensure compliance with labour legislation, IR processes, and disciplinary procedures
• Represent the business in CCMA cases and union engagements where required
Financial & Commercial Management
• Manage budgets, forecasts, and cost controls across all sites
• Monitor labour costs, consumables, and overall unit profitability
• Ensure accurate billing, financial reporting, and debtor management
• Identify and drive additional revenue opportunities within contracts
Health, Safety & Compliance
• Ensure full compliance with OHS and industry regulations
• Maintain adherence to company policies and statutory requirements
Qualifications & Experience
• Minimum: Matric
• Advantage: Relevant tertiary qualification
• Minimum 5 years’ experience in a similar operations management role
• Proven experience managing large teams and multiple client sites
Other Requirements
• Valid driver’s license and own reliable vehicle
We are seeking an experienced Operations Manager to oversee and drive service excellence across multiple cleaning contracts. This role is responsible for managing daily operations, ensuring SLA delivery, maintaining strong client relationships, and leading large teams across various sites. You will play a key role in operational efficiency, financial performance, and business growth.
Key Responsibilities
Operations & Service Delivery
• Oversee daily operations across multiple sites, ensuring high-quality service delivery
• Manage resource allocation and staffing to meet SLA requirements
• Conduct regular site visits, inspections, and quality checks
• Ensure work schedules and job cards are in place and adhered to
• Maintain company standards, policies, and cleaning methodologies
• Manage asset control, equipment maintenance, and consumables
Client Relationship Management
• Build and maintain strong client relationships
• Conduct regular client meetings and ensure service expectations are met
• Proactively address client concerns and mitigate contract risks
• Identify upselling and contract growth opportunities
People & Labour Management
• Lead, develop, and manage large teams (managers, supervisors, cleaners)
• Oversee recruitment, performance management, and training initiatives
• Ensure compliance with labour legislation, IR processes, and disciplinary procedures
• Represent the business in CCMA cases and union engagements where required
Financial & Commercial Management
• Manage budgets, forecasts, and cost controls across all sites
• Monitor labour costs, consumables, and overall unit profitability
• Ensure accurate billing, financial reporting, and debtor management
• Identify and drive additional revenue opportunities within contracts
Health, Safety & Compliance
• Ensure full compliance with OHS and industry regulations
• Maintain adherence to company policies and statutory requirements
Qualifications & Experience
• Minimum: Matric
• Advantage: Relevant tertiary qualification
• Minimum 5 years’ experience in a similar operations management role
• Proven experience managing large teams and multiple client sites
Other Requirements
• Valid driver’s license and own reliable vehicle
Frequently Asked Questions
Quick answers about Plumber Jobs
What is the minimum wage for Plumber Jobs in South Africa in 2026?
As per the Department of Employment and Labour, the national minimum wage for plumbers in South Africa is R28.79 per hour as of 1 March 2026. This equates to R5,184.20 for a 180-hour month with overtime paid at 1.5 times the hourly rate after 45 hours per week.
What qualifications and experience are required for plumber jobs in South Africa?
As per the Department of Employment and Labour, plumbers must hold a National Certificate: Plumbing NQF Level 4 from a registered TVET college plus 3 years of documented apprenticeship experience. Registration with the Plumbing Industry Registration Board is mandatory before starting work.
What documents are needed to apply for plumber jobs through the Department of Employment and Labour?
As per the Department of Employment and Labour, applicants must submit a certified ID copy, NQF Level 4 plumbing certificate, proof of 3 years apprenticeship, and a valid tax number from SARS. Applications are processed via the ESSA online portal with results issued within 14 working days.
What are the standard working hours and leave entitlements for plumbers in South Africa?
As per the Department of Employment and Labour, plumbers work a maximum of 45 hours per week with 21 consecutive days of annual leave after 12 months of service. Sick leave is 30 days over a 3-year cycle and family responsibility leave is 3 days per year.
