Control Room Operator - Security Operations
Company
MPOWER
Location
Pretoria
Via
via Indeed
Job Description
Control Room Operator – Security Operations
Job Overview
The Control Room Operator – Security Operations is responsible for the effective monitoring, coordination, and response management of all security systems and field resources from the control room environment. The role ensures real‑time surveillance, incident detection, emergency response coordination, and accurate communication with internal teams, clients, and external authorities. Key responsibilities include CCTV monitoring, alarm management, dispatching armed response and guarding teams, maintaining incident logs, ensuring compliance with security protocols, and supporting continuous improvement of control room procedures. The position requires a high level of vigilance, professionalism, and the ability to remain calm and decisive under pressure. Must be based in Pretoria and/or surrounding areas.
Qualifications & Experience
• Grade 12 (Matric)
• Valid PSIRA registration (minimum Grade C; Grade B or A advantageous)
• Relevant security, surveillance, or control room certification advantageous
• Minimum 2–5 years' experience in a security control room or operations centre environment
• Proven experience with CCTV surveillance systems, alarm monitoring, and access control platforms
• Experience dispatching response teams and liaising with emergency services (SAPS, EMS, Fire)
• Knowledge of security legislation, incident reporting, and standard operating procedures
• Willingness to work shifts, weekends, and public holidays
• Clear criminal record
• Must be based in Pretoria and surrounding suburbs
Skills & Knowledge
• Strong situational awareness and attention to detail
• Ability to monitor multiple systems and incidents simultaneously
• Excellent verbal and written communication skills
• Sound decision‑making and problem‑solving ability under pressure
• High level of integrity, confidentiality, and professionalism
• Strong incident logging, reporting, and record‑keeping skills
• Ability to follow and enforce standard operating procedures (SOPs)
• Team collaboration and coordination with field personnel
• Conflict escalation and emergency response handling skills
• Computer literacy (CCTV software, alarm platforms, radio systems, MS Office)
Key Duties & Responsibilities
• Monitor CCTV cameras, alarm systems, and tracking platforms
• Identify, assess, and escalate security threats or irregular activities
• Dispatch appropriate response units and track response effectiveness
• Maintain accurate incident reports, shift logs, and escalation records
• Communicate with stakeholders, supervisors, and emergency services as required
• Ensure compliance with PSIRA regulations and company policies
• Support audits, investigations, and post‑incident reviews
• Participate in continuous improvement of control room procedures
Job Overview
The Control Room Operator – Security Operations is responsible for the effective monitoring, coordination, and response management of all security systems and field resources from the control room environment. The role ensures real‑time surveillance, incident detection, emergency response coordination, and accurate communication with internal teams, clients, and external authorities. Key responsibilities include CCTV monitoring, alarm management, dispatching armed response and guarding teams, maintaining incident logs, ensuring compliance with security protocols, and supporting continuous improvement of control room procedures. The position requires a high level of vigilance, professionalism, and the ability to remain calm and decisive under pressure. Must be based in Pretoria and/or surrounding areas.
Qualifications & Experience
• Grade 12 (Matric)
• Valid PSIRA registration (minimum Grade C; Grade B or A advantageous)
• Relevant security, surveillance, or control room certification advantageous
• Minimum 2–5 years' experience in a security control room or operations centre environment
• Proven experience with CCTV surveillance systems, alarm monitoring, and access control platforms
• Experience dispatching response teams and liaising with emergency services (SAPS, EMS, Fire)
• Knowledge of security legislation, incident reporting, and standard operating procedures
• Willingness to work shifts, weekends, and public holidays
• Clear criminal record
• Must be based in Pretoria and surrounding suburbs
Skills & Knowledge
• Strong situational awareness and attention to detail
• Ability to monitor multiple systems and incidents simultaneously
• Excellent verbal and written communication skills
• Sound decision‑making and problem‑solving ability under pressure
• High level of integrity, confidentiality, and professionalism
• Strong incident logging, reporting, and record‑keeping skills
• Ability to follow and enforce standard operating procedures (SOPs)
• Team collaboration and coordination with field personnel
• Conflict escalation and emergency response handling skills
• Computer literacy (CCTV software, alarm platforms, radio systems, MS Office)
Key Duties & Responsibilities
• Monitor CCTV cameras, alarm systems, and tracking platforms
• Identify, assess, and escalate security threats or irregular activities
• Dispatch appropriate response units and track response effectiveness
• Maintain accurate incident reports, shift logs, and escalation records
• Communicate with stakeholders, supervisors, and emergency services as required
• Ensure compliance with PSIRA regulations and company policies
• Support audits, investigations, and post‑incident reviews
• Participate in continuous improvement of control room procedures
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum wage for Security Guard Jobs in South Africa?
As per the Department of Employment and Labour, the minimum wage for security guards in South Africa is R30.50 per hour as of 1 March 2026. Security guards working more than 45 hours per week receive 1.5 times the hourly rate for overtime. This rate applies uniformly across all provinces under the National Minimum Wage Act.
What education and experience do I need for security guard jobs in South Africa?
As per the Department of Employment and Labour, applicants for security guard roles must have completed Grade 10 and hold a valid Grade E PSIRA certificate obtained after 21 days of training. At least 6 months of prior experience in a registered security firm is required for Grade D or higher positions as of 2026.
How many hours per week can security guards work and what leave is provided in South Africa?
As per the Department of Employment and Labour, security guards in South Africa are limited to 45 ordinary hours per week with a maximum of 10 hours overtime. Employees receive 15 days of paid annual leave after 12 months of service and 6 weeks of paid sick leave over a 3-year cycle starting 1 January 2026.
What documents are required to apply for security guard jobs in South Africa?
As per the Department of Employment and Labour, applicants must submit a certified ID copy, PSIRA registration certificate, Grade 10 certificate, and a valid bank statement dated within 3 months as of 2026. A police clearance certificate issued no earlier than 6 months prior is also mandatory for all applications.
