Control Room Operator - Private Security Industry (PSIRA Certified)
Company
TAG Group
Posted
3 days ago
Via
via Pnet
Apply On
Job Description
Introduction
ZSS Security is a private security firm based in Linbro Park, Sandton. We are seeking a vigilant, professional, and highly motivated Control Room Operator to join our Operations Team. The successful candidate will be responsible for monitoring security systems, managing incidents and alerts, coordinating responses, and ensuring the effective operation of our control room.
This position requires individuals who are able to remain focused for extended periods, work under pressure, and make sound decisions in a fast-paced environment.
Duties & Responsibilities
• Monitor CCTV camera systems for both internal company sites and external clients.
• Conduct off-site surveillance and monitoring of security operations.
• Identify, assess, and respond to security incidents and alarms.
• Manage and investigate alerts generated by security systems.
• Dispatch reaction units and relevant personnel when required.
• Compile and submit hourly operational reports to management.
• Maintain accurate records of incidents, activities, and communications.
• Extract, review, and provide CCTV footage for incidents, investigations, client requests, and disciplinary processes.
• Liaise with clients, security officers, reaction units, emergency services, and management.
• Escalate incidents in accordance with company procedures.
• Ensure all control room procedures and protocols are followed.
• Monitor system functionality and report technical faults promptly.
• Prepare incident reports and shift handover documentation.
Desired Experience & Qualification
• Grade 12 (Matric).
• PSIRA registration (minimum Grade C preferred).
• Previous Control Room, CCTV Monitoring, Security Operations, or Call Centre experience will be advantageous.
• Computer literacy, including Microsoft Office.
• Strong verbal and written communication skills.
• Ability to work 12-hour shifts, including weekends, public holidays, and night shifts.
• Excellent attention to detail and observation skills.
• Ability to remain calm and make decisions during emergency situations.
• Reliable transport to and from work.
• High level of integrity and professionalism.
• Strong problem-solving and decision-making skills.
• Ability to multitask and prioritise effectively.
• Strong administrative and reporting skills.
• Ability to work independently and as part of a team.
• Customer-focused approach when dealing with clients and stakeholders.
Interested?
Candidates may upload CVs, PSIRA certification, and other supporting documents.
Should you not receive feedback within three (3) weeks, please consider your application unsuccessful.
ZSS Security is a private security firm based in Linbro Park, Sandton. We are seeking a vigilant, professional, and highly motivated Control Room Operator to join our Operations Team. The successful candidate will be responsible for monitoring security systems, managing incidents and alerts, coordinating responses, and ensuring the effective operation of our control room.
This position requires individuals who are able to remain focused for extended periods, work under pressure, and make sound decisions in a fast-paced environment.
Duties & Responsibilities
• Monitor CCTV camera systems for both internal company sites and external clients.
• Conduct off-site surveillance and monitoring of security operations.
• Identify, assess, and respond to security incidents and alarms.
• Manage and investigate alerts generated by security systems.
• Dispatch reaction units and relevant personnel when required.
• Compile and submit hourly operational reports to management.
• Maintain accurate records of incidents, activities, and communications.
• Extract, review, and provide CCTV footage for incidents, investigations, client requests, and disciplinary processes.
• Liaise with clients, security officers, reaction units, emergency services, and management.
• Escalate incidents in accordance with company procedures.
• Ensure all control room procedures and protocols are followed.
• Monitor system functionality and report technical faults promptly.
• Prepare incident reports and shift handover documentation.
Desired Experience & Qualification
• Grade 12 (Matric).
• PSIRA registration (minimum Grade C preferred).
• Previous Control Room, CCTV Monitoring, Security Operations, or Call Centre experience will be advantageous.
• Computer literacy, including Microsoft Office.
• Strong verbal and written communication skills.
• Ability to work 12-hour shifts, including weekends, public holidays, and night shifts.
• Excellent attention to detail and observation skills.
• Ability to remain calm and make decisions during emergency situations.
• Reliable transport to and from work.
• High level of integrity and professionalism.
• Strong problem-solving and decision-making skills.
• Ability to multitask and prioritise effectively.
• Strong administrative and reporting skills.
• Ability to work independently and as part of a team.
• Customer-focused approach when dealing with clients and stakeholders.
Interested?
Candidates may upload CVs, PSIRA certification, and other supporting documents.
Should you not receive feedback within three (3) weeks, please consider your application unsuccessful.
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum wage for Security Guard Jobs in South Africa?
As per the Department of Employment and Labour, the minimum wage for security guards in South Africa is R30.50 per hour as of 1 March 2026. Security guards working more than 45 hours per week receive 1.5 times the hourly rate for overtime. This rate applies uniformly across all provinces under the National Minimum Wage Act.
What education and experience do I need for security guard jobs in South Africa?
As per the Department of Employment and Labour, applicants for security guard roles must have completed Grade 10 and hold a valid Grade E PSIRA certificate obtained after 21 days of training. At least 6 months of prior experience in a registered security firm is required for Grade D or higher positions as of 2026.
How many hours per week can security guards work and what leave is provided in South Africa?
As per the Department of Employment and Labour, security guards in South Africa are limited to 45 ordinary hours per week with a maximum of 10 hours overtime. Employees receive 15 days of paid annual leave after 12 months of service and 6 weeks of paid sick leave over a 3-year cycle starting 1 January 2026.
What documents are required to apply for security guard jobs in South Africa?
As per the Department of Employment and Labour, applicants must submit a certified ID copy, PSIRA registration certificate, Grade 10 certificate, and a valid bank statement dated within 3 months as of 2026. A police clearance certificate issued no earlier than 6 months prior is also mandatory for all applications.
