Picker and Packer

Job Purpose summary:

To ensure that the correct company products are received, controlled and dispatched. Customers and suppliers should have a delightful experience encountering this person

KEY DUTIES AND RESPONSIBIITIES:

Inbound Logistics:
• Book collections with couriers or arrange with Supervisor to schedule driver.
• Report any collection booking problems to Supervisor immediately.
• Do daily tracking on courier portal and escalate problems to Supervisor
• Hand over stock to be credited to Supervisor without delay and supply CMO number.
• Assist with Goods Receiving process when Inbound team is not available
• Assist in offloading containers when needed

Outbound Logistics:

Orders for delivery by driver
• Prepare daily orders for delivery timeously. Orders to be completed by 16:30 or next morning before 08:00
• Hand delivery documents to Supervisor before COB.
• Check deliveries with driver to make sure loaded orders are correct.
• Dispatch orders with most economical method to the company unless instructed otherwise by Supervisor.
• Track the waybill daily and report problems to Supervisors of both branches

Key Account Order dispatches
• Pick and process orders as they become available on Acumatica
• Update Acumatica with correct tracking details information
• Report any booking problems Supervisor immediately
• Prepare orders according to customer requirements with labels and markings.
• Feedback Supervisor with problems on orders dispatched in transit.
• Pick and pack orders and backorders according to date.
• Picking and Packing on Sales Orders with 100% correctness
• Ensure all goods leaving the warehouse has required documentation ( DN ) in parcels
• Adhere to shipping instructions on Acumatica dispatching orders.

Warehousing
• Process orders according to demarcated areas and bins in warehouse
• Always maintain strict security control
• Maintain a clean and tidy stock holding area
• Maintain Health and Safety requirements in warehouse
• Notifying supervisor of packing material levels

Stock and Inventory
• Assist with monthly stock takes
• Zero stock variances
• Pick orders with FIFO method

Collection Room Assistance
• Assist in dispatching Stack team with creating waybills for dispatching stock to CPT
• Assist in Collection room if needed
• Picking & packing of open customer orders marked for collection
• Invoicing of customer orders marked for collection (according to customer payment terms)
• Assist customers professionally and courteously when they collect their orders
• Process physical credit card payments as required for collecting customers
• Ensure all collected orders have required documentation and are properly and clearly signed for
• Maintain a clean and tidy collection room and cage
• Daily administration / filling of paperwork

REQUIREMENTS:

Internal training: During the first week of your employment, you’ll be presented with training plan designed to guide you through your on-the-job training experience.

Minimum Qualifications:
• Grade 12
• Store Keeping and Stock Control Qualification

Experience required:
• Proficiency in Microsoft Word, Excel and Internet
• One to two years’ experience in warehousing environment
• Customer Service experience
• Exposure to warehouse control procedures
• Working with Courier Companies

Required skills, knowledge, and personal characteristics:
• Adhering to safety practices
• Planning and execution Skills
• Problem solving
• Effective Communication
• Maintain standards of conduct
• Be respectful and honest
• Possess cultural and political awareness and sensitivity
• Be flexible
• Demonstrate sound work ethics
• People Skills
• Verbal and customer services
• Detail & Accuracy Orientated
• Well Organized
• Self-Starter - Does not need full time supervision

Comments and Special Consideration:
• Physical demands: significant lifting, carrying, pushing, and/or pulling.
• Some climbing and balancing; significant stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.
• Overtime due to inherent requirement of job.

Office requirements:
• Working hours 8h00 to 17h00, Monday to Friday.
• Semi-formal dress code.
• Reliable transport to and from the office.
• Good language skills (English), both written and verbal.

Notes:
• This is a permanent position, subject to a three-month probation period.
• During your employment you shall be obliged to carry out the lawful instructions of the Company faithfully and diligently and always use your best endeavors to promote the best interests of the Company.
• The company reserves the right to vary duties and responsibilities of the staff to suit the future needs of the business giving fair notice in writing.
• Duties must be performed faithfully, diligently and to the best of your abilities.
• Should the Company introduce new methods of working and/or new technology you will be required to co-operate with these changes adapting to new methods of working and/or technology and undergo training as the Company directs.