Restaurant Front of House Manager
Company
Puttshack
Location
Philadelphia, PA
Job Type
Full-time
Salary
50K–65K a year
Posted
1 day ago
Via
JobLeads
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Job Description
About Puttshack Headquartered in Chicago, IL, Puttshack is an upscale, tech‑infused mini golf experience that opened its first U.S. location in 2021. More than just indoor mini golf, Puttshack leans on its ground‑breaking technology to elevate the game while also serving world‑class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.
Our Purpose
We bring everyone in to play. Puttshack has the power to bring together people of all generations – the experience is inclusive, accessible, and an all‑around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.
Reporting into Director of Operations, the Hospitality Manager will help oversee a multi‑faceted high‑volume full‑service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the Guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.
Key Responsibilities
Operational Leadership:
• Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech and/or bar.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspire others to do the same.
• Effectively operate computer systems including a POS System, Online Team Member Scheduler.
• Manage controllable expenses for their area of responsibility.
• Ensure all side work is appropriately assigned and completed.
• Ensure collaboration between kitchen and front of house operations.
Team Development And Management:
• Participate in hiring, training, and developing hourly associates.
• Create, maintain and update associate schedules using weekly and daily forecasts.
• Conduct and lead pre‑shift meetings to provide daily focus and continuous coaching and direction to hourly staff.
• Drive accountability and consistency by providing constructive coaching and feedback.
Guest Experience:
• Manage Guest Service issues professionally and with a guest‑centric mindset.
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
Compliance And Safety:
• Maintain a safe, secure and healthy work environment and food safety.
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.
Required Skills And Experience
• Minimum of 2 years of experience as a manager in a full‑service restaurant; experience within a high‑volume food & beverage, hospitality, and/or social entertainment venue.
• Results driven; ability to lead/coach team to achieve business objectives/goals.
• Strong communication skills with the ability to resolve conflict and provide direction to your teams.
• Demonstrates financial acumen, strong understanding of restaurant operations.
• Tech savvy and willingness to learn new systems and tools.
• Flexible availability to work evenings, weekends, and holidays.
• This position must pass a post‑offer background check.
Preferred Skills And Experience
• Preferred certifications include ServSafe and state/local licensing requirements.
• Hospitality Degree preferred.
Benefits
We offer our full‑time associates:
• Health/Dental/Vision coverage options with a generous employer contribution.
• 401(k) matching.
• Company‑paid Life Insurance.
• Voluntary Disability Insurance.
• Generous PTO.
• Paid Parental Leave.
• Flex Spending Accounts.
• Pet Insurance.
• Associate discounts (FREE mini golf!).
Benefits eligibility and offerings may vary by location or position. Some of the above benefits are immediately available to our part‑time or variable‑time associates, whereas others become available after completing initial employment periods. Please consult with the hiring team for more details.
Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Our Purpose
We bring everyone in to play. Puttshack has the power to bring together people of all generations – the experience is inclusive, accessible, and an all‑around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.
Reporting into Director of Operations, the Hospitality Manager will help oversee a multi‑faceted high‑volume full‑service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the Guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.
Key Responsibilities
Operational Leadership:
• Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech and/or bar.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspire others to do the same.
• Effectively operate computer systems including a POS System, Online Team Member Scheduler.
• Manage controllable expenses for their area of responsibility.
• Ensure all side work is appropriately assigned and completed.
• Ensure collaboration between kitchen and front of house operations.
Team Development And Management:
• Participate in hiring, training, and developing hourly associates.
• Create, maintain and update associate schedules using weekly and daily forecasts.
• Conduct and lead pre‑shift meetings to provide daily focus and continuous coaching and direction to hourly staff.
• Drive accountability and consistency by providing constructive coaching and feedback.
Guest Experience:
• Manage Guest Service issues professionally and with a guest‑centric mindset.
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
Compliance And Safety:
• Maintain a safe, secure and healthy work environment and food safety.
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.
Required Skills And Experience
• Minimum of 2 years of experience as a manager in a full‑service restaurant; experience within a high‑volume food & beverage, hospitality, and/or social entertainment venue.
• Results driven; ability to lead/coach team to achieve business objectives/goals.
• Strong communication skills with the ability to resolve conflict and provide direction to your teams.
• Demonstrates financial acumen, strong understanding of restaurant operations.
• Tech savvy and willingness to learn new systems and tools.
• Flexible availability to work evenings, weekends, and holidays.
• This position must pass a post‑offer background check.
Preferred Skills And Experience
• Preferred certifications include ServSafe and state/local licensing requirements.
• Hospitality Degree preferred.
Benefits
We offer our full‑time associates:
• Health/Dental/Vision coverage options with a generous employer contribution.
• 401(k) matching.
• Company‑paid Life Insurance.
• Voluntary Disability Insurance.
• Generous PTO.
• Paid Parental Leave.
• Flex Spending Accounts.
• Pet Insurance.
• Associate discounts (FREE mini golf!).
Benefits eligibility and offerings may vary by location or position. Some of the above benefits are immediately available to our part‑time or variable‑time associates, whereas others become available after completing initial employment periods. Please consult with the hiring team for more details.
Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Frequently Asked Questions
Quick answers about Restaurant Jobs
What is the federal minimum wage for restaurant servers in the United States in 2026?
As per the U.S. Department of Labor, the federal minimum wage for restaurant workers is $7.25 per hour as of January 1 2026. Tipped employees receive a cash wage of $2.13 per hour with tips required to reach the full $7.25 minimum. Overtime pay at 1.5 times the rate applies after 40 hours in a workweek.
How many hours can restaurant workers legally work per week without overtime in the United States in 2026?
As per the U.S. Department of Labor, non-exempt restaurant employees must receive overtime after 40 hours worked in a workweek during 2026. Employers must pay 1.5 times the regular rate for all hours over 40. Breaks of 30 minutes or more are not counted as working time if the employee is completely relieved of duties.
What work authorization documents are required for non-citizens applying to restaurant jobs in the United States in 2026?
As per U.S. Citizenship and Immigration Services, all new hires must complete Form I-9 by the end of their first day of work in 2026. Acceptable documents include a U.S. passport or green card combined with a driver's license. Employers must reverify work authorization before expiration of documents such as Employment Authorization Documents.
What tax withholding applies to restaurant tips in the United States in 2026?
As per the Internal Revenue Service, employers must withhold income tax, Social Security at 6.2 percent, and Medicare at 1.45 percent on all tips reported in 2026. Employees must report tips of $20 or more in a month to their employer by the 10th of the following month. Unreported tips are still subject to self-employment tax on Schedule SE.
