Plumbing Service Manager
Company
The Contractor Consultants
Location
Chicago, IL
Job Type
Full-time
Salary
75K–120K a year
Posted
2 days ago
Via
via ZipRecruiter
Apply On
Job Description
Lead the Charge – Build and Grow the Service Department at Werner Nugent Plumbing, Inc.!
Position Title: Plumbing Service Manager
Company Name: Werner Nugent Plumbing, Inc.
Pay Range: $75,000–$120,000 per year, depending on experience
Employment Type: Full-Time
Schedule: Monday–Friday
Location: Posen, IL
Industry: Plumbing / Refrigeration (Commercial, Industrial, Government or Federal Union)
Job Overview
Werner Nugent Plumbing, Inc. is seeking a driven and organized Plumbing Service Manager to take ownership of our Service Department and help shape its future. This is a leadership opportunity for a self-starter who is ready to build, expand, and elevate a growing service division within a well-established union commercial plumbing contractor.
You will oversee daily service operations, support field technicians, manage customer relationships, and drive department performance. If you combine strong plumbing knowledge with leadership, problem-solving ability, and excellent communication skills, this is your opportunity to create long-term impact while advancing your career.
Who We Are
Werner Nugent Plumbing, Inc. is a second-generation, family-led union contractor serving commercial, industrial, and government sectors throughout the Chicagoland area. As a Local 130 contractor, we combine decades of craftsmanship with a forward-thinking leadership approach focused on growth, innovation, and collaboration.
Our team values accountability, professionalism, and continuous improvement. We are building a company where leadership is accessible, new ideas are encouraged, and motivated professionals can develop long-term careers. At Werner Nugent, your growth supports our growth.
Key Responsibilities
• Daily Operations
• Respond to non-emergency calls and emails from the previous evening.
• Communicate consistently with Service Plumbers throughout the day to ensure proper manpower, equipment, and materials are in place.
• Assist with troubleshooting complex plumbing issues via phone, video, or onsite support when necessary.
• Monitor technician time on scheduled calls to prevent scheduling conflicts and budget overruns.
• Schedule incoming service calls based on urgency and technician availability.
• Clearly communicate service call costs to customers and assess emergency vs. non-emergency needs.
• Follow up on incomplete service calls and coordinate with estimating for larger project proposals.
• Manage service-related proposals and follow up for approvals.
• Oversee service projects from planning through execution to ensure timely completion.
• Address customer concerns and resolve complaints professionally and efficiently.
• Respond to after-hours emergency service calls and adjust schedules accordingly.
• Weekly Responsibilities
• Coordinate with the CFO to ensure payroll time is recorded accurately.
• Review completed service orders with CFO for billing.
• Follow up on Accounts Receivable issues related to service work.
• Inspect service trucks for cleanliness, organization, stock levels, and maintenance scheduling.
• Maintain monthly PM and RPZ testing schedules.
• Ensure technicians submit receipts and maintain properly stocked trucks.
• Monthly Responsibilities
• Lead monthly Service Department meetings.
• Address departmental challenges and morale.
• Communicate updates to company policies and procedures.
• Conduct group or individual training to maintain and elevate technical capabilities.
• Evaluate department performance and implement improvements as needed.
Qualifications
• 3+ years of plumbing service leadership or supervisory experience preferred.
• Local 130 Plumber or licensed plumber with service experience strongly encouraged.
• Strong knowledge of plumbing systems and service operations.
• Proven ability to organize, prioritize, and manage multiple responsibilities.
• Excellent problem-solving and decision-making skills.
• Strong customer service and sales aptitude.
• Computer proficiency including Sage 100/SFO, Microsoft Excel, Word, and general office systems.
• Ability to build and lead a team-oriented environment.
• Valid driver’s license.
Benefits
• Local 130 Plumbers Union Health & Welfare Package
• Retirement Savings Program
• Paid Time Off (Vacation, Holidays, Sick Days)
• Volunteer Time Off (VTO)
• Weekly Pay Cycle
• Company Vehicle + Mileage Reimbursement
• Uniforms Provided
• Smartphone or Tablet (Tech Package)
• Per Diem for Travel Projects
• Prevailing Wage Project Opportunities
• Career advancement and department growth opportunities
Schedule
• Full-Time — Monday to Friday
• On-call availability required for emergency service coordination
Work Location
• Primary: Posen, IL (Company Headquarters)
• Secondary: Local job sites as needed
Equal Employment Opportunity (EEO) Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Position Title: Plumbing Service Manager
Company Name: Werner Nugent Plumbing, Inc.
Pay Range: $75,000–$120,000 per year, depending on experience
Employment Type: Full-Time
Schedule: Monday–Friday
Location: Posen, IL
Industry: Plumbing / Refrigeration (Commercial, Industrial, Government or Federal Union)
Job Overview
Werner Nugent Plumbing, Inc. is seeking a driven and organized Plumbing Service Manager to take ownership of our Service Department and help shape its future. This is a leadership opportunity for a self-starter who is ready to build, expand, and elevate a growing service division within a well-established union commercial plumbing contractor.
You will oversee daily service operations, support field technicians, manage customer relationships, and drive department performance. If you combine strong plumbing knowledge with leadership, problem-solving ability, and excellent communication skills, this is your opportunity to create long-term impact while advancing your career.
Who We Are
Werner Nugent Plumbing, Inc. is a second-generation, family-led union contractor serving commercial, industrial, and government sectors throughout the Chicagoland area. As a Local 130 contractor, we combine decades of craftsmanship with a forward-thinking leadership approach focused on growth, innovation, and collaboration.
Our team values accountability, professionalism, and continuous improvement. We are building a company where leadership is accessible, new ideas are encouraged, and motivated professionals can develop long-term careers. At Werner Nugent, your growth supports our growth.
Key Responsibilities
• Daily Operations
• Respond to non-emergency calls and emails from the previous evening.
• Communicate consistently with Service Plumbers throughout the day to ensure proper manpower, equipment, and materials are in place.
• Assist with troubleshooting complex plumbing issues via phone, video, or onsite support when necessary.
• Monitor technician time on scheduled calls to prevent scheduling conflicts and budget overruns.
• Schedule incoming service calls based on urgency and technician availability.
• Clearly communicate service call costs to customers and assess emergency vs. non-emergency needs.
• Follow up on incomplete service calls and coordinate with estimating for larger project proposals.
• Manage service-related proposals and follow up for approvals.
• Oversee service projects from planning through execution to ensure timely completion.
• Address customer concerns and resolve complaints professionally and efficiently.
• Respond to after-hours emergency service calls and adjust schedules accordingly.
• Weekly Responsibilities
• Coordinate with the CFO to ensure payroll time is recorded accurately.
• Review completed service orders with CFO for billing.
• Follow up on Accounts Receivable issues related to service work.
• Inspect service trucks for cleanliness, organization, stock levels, and maintenance scheduling.
• Maintain monthly PM and RPZ testing schedules.
• Ensure technicians submit receipts and maintain properly stocked trucks.
• Monthly Responsibilities
• Lead monthly Service Department meetings.
• Address departmental challenges and morale.
• Communicate updates to company policies and procedures.
• Conduct group or individual training to maintain and elevate technical capabilities.
• Evaluate department performance and implement improvements as needed.
Qualifications
• 3+ years of plumbing service leadership or supervisory experience preferred.
• Local 130 Plumber or licensed plumber with service experience strongly encouraged.
• Strong knowledge of plumbing systems and service operations.
• Proven ability to organize, prioritize, and manage multiple responsibilities.
• Excellent problem-solving and decision-making skills.
• Strong customer service and sales aptitude.
• Computer proficiency including Sage 100/SFO, Microsoft Excel, Word, and general office systems.
• Ability to build and lead a team-oriented environment.
• Valid driver’s license.
Benefits
• Local 130 Plumbers Union Health & Welfare Package
• Retirement Savings Program
• Paid Time Off (Vacation, Holidays, Sick Days)
• Volunteer Time Off (VTO)
• Weekly Pay Cycle
• Company Vehicle + Mileage Reimbursement
• Uniforms Provided
• Smartphone or Tablet (Tech Package)
• Per Diem for Travel Projects
• Prevailing Wage Project Opportunities
• Career advancement and department growth opportunities
Schedule
• Full-Time — Monday to Friday
• On-call availability required for emergency service coordination
Work Location
• Primary: Posen, IL (Company Headquarters)
• Secondary: Local job sites as needed
Equal Employment Opportunity (EEO) Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
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Quick answers about Restaurant Jobs
What is the federal minimum wage for restaurant servers in the United States in 2026?
As per the U.S. Department of Labor, the federal minimum wage for restaurant workers is $7.25 per hour as of January 1 2026. Tipped employees receive a cash wage of $2.13 per hour with tips required to reach the full $7.25 minimum. Overtime pay at 1.5 times the rate applies after 40 hours in a workweek.
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As per the U.S. Department of Labor, non-exempt restaurant employees must receive overtime after 40 hours worked in a workweek during 2026. Employers must pay 1.5 times the regular rate for all hours over 40. Breaks of 30 minutes or more are not counted as working time if the employee is completely relieved of duties.
What work authorization documents are required for non-citizens applying to restaurant jobs in the United States in 2026?
As per U.S. Citizenship and Immigration Services, all new hires must complete Form I-9 by the end of their first day of work in 2026. Acceptable documents include a U.S. passport or green card combined with a driver's license. Employers must reverify work authorization before expiration of documents such as Employment Authorization Documents.
What tax withholding applies to restaurant tips in the United States in 2026?
As per the Internal Revenue Service, employers must withhold income tax, Social Security at 6.2 percent, and Medicare at 1.45 percent on all tips reported in 2026. Employees must report tips of $20 or more in a month to their employer by the 10th of the following month. Unreported tips are still subject to self-employment tax on Schedule SE.
