Cafe Attendant

Fitler Club is a first-of-its-kind urban social club for socially conscious, forward-thinking Philadelphians, combining world-class dining, fitness, social, business, hotel, and event offerings all under one roof. As home to the leaders and organizations shaping the present and future of Philadelphia and beyond, we are grateful for the opportunity to enrich the lives of our members and guests and we strive to deliver world-class hospitality.

At Fitler Club, we hold employees to high standards in how they treat members, guests, and each other, and we hold our organization to high standards in how we care for our employees.

Free meals, snacks, and beverages seven days/week, complimentary fitness classes, employee appreciation events, professional headshots, and wholesale pricing on designer retail products are just a few benefits available to all employees, in addition to a long list of traditional benefits such as wide-ranging health insurance options, company-paid short-term disability and paid parental leave, 401k with a company match, generous PTO policies and company-sponsored holidays, and more. Employees receive annual performance reviews with opportunities for career development and wage increases.

Hospitality is a team sport, and every employee is integral to our success. All employees are encouraged to share feedback, be solution-oriented, and seek out opportunities to show those in our care how deeply we value them as members of our community.

We are extremely fortunate to have a diverse, dynamic, civically engaged, and generous membership - people you’ll be excited and privileged to meet, greet, and serve. There’s no better customer base anywhere in Philadelphia.

If Fitler Club sounds like the right place for you, we welcome you to apply to join us in our pursuit. We hope to have the opportunity to work alongside you, learn from you, develop you, care for you, and succeed with you. Thank you for your interest in joining our team.

Overview
The Cafe Attendant will be responsible for maintaining Flo's Cafe. Service will include taking guest orders, providing coffee service and continental food offerings, providing refreshment smoothies, utilizing club service standards, anticipate and monitoring guests’ needs and ensure satisfaction. The Barista will maintain top level product knowledge, knowing all aspects of the menu and beverage offerings.

Responsibilities
• Cafe Attendant service at Fitler Club will require elevated service knowledge and skill, consistently following the sequence of service utilizing proper procedures and standards
• Providing guests exceptional service throughout all phases of their experience at the club while commanding full menu knowledge and preparation methods of both food and beverages, including specials and 86’d items
• Working as a team, effectively communicating with management and co-workers
• Knowledge of Fitler Club events and programming
• Responsible for checking and replenishing The Goods daily, and posting charges to guest folios in a timely manner and prior to departure
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Develop familiarity with members and their families, learning and using member names
• Consistently following the Club’s Guest Service procedures and standards while assisting guests at all reception locations
• Complete all items on appropriate (AM, PM, Overnight) checklist and daily cleaning by end of shift
• Perform all other duties asked of by management

Qualifications
• Minimum of six (6) months experience in high-end restaurants, hotel or club environment
• Well-versed and able to speak before large groups
• Must possess a positive attitude, attention to detail, and ability to work under pressure as a team
• Must be self-motivated, polite and energetic
• Most work tasks are performed indoors, some outdoor will be required
• Must be able to bend, stoop, squat and stretch to fulfill tasks and physically able to lift and carry heavy trays and equipment as well as delicate china and glassware.
• Excellent customer service skills
• Must be able to work a flexible schedule including nights, weekends and holidays
• on business demands
• Must have a positive attitude, be self-motivated, polite, and energetic