Plumbing Service Manager
Company
The Contractor Consultants
Location
Chicago, IL
Job Type
Full-time
Salary
75K–120K a year
Posted
2 days ago
Via
via ZipRecruiter
Apply On
Job Description
Lead the Charge – Build and Grow the Service Department at Werner Nugent Plumbing, Inc.!
Position Title: Plumbing Service Manager
Company Name: Werner Nugent Plumbing, Inc.
Pay Range: $75,000–$120,000 per year, depending on experience
Employment Type: Full-Time
Schedule: Monday–Friday
Location: Posen, IL
Industry: Plumbing / Refrigeration (Commercial, Industrial, Government or Federal Union)
Job Overview
Werner Nugent Plumbing, Inc. is seeking a driven and organized Plumbing Service Manager to take ownership of our Service Department and help shape its future. This is a leadership opportunity for a self-starter who is ready to build, expand, and elevate a growing service division within a well-established union commercial plumbing contractor.
You will oversee daily service operations, support field technicians, manage customer relationships, and drive department performance. If you combine strong plumbing knowledge with leadership, problem-solving ability, and excellent communication skills, this is your opportunity to create long-term impact while advancing your career.
Who We Are
Werner Nugent Plumbing, Inc. is a second-generation, family-led union contractor serving commercial, industrial, and government sectors throughout the Chicagoland area. As a Local 130 contractor, we combine decades of craftsmanship with a forward-thinking leadership approach focused on growth, innovation, and collaboration.
Our team values accountability, professionalism, and continuous improvement. We are building a company where leadership is accessible, new ideas are encouraged, and motivated professionals can develop long-term careers. At Werner Nugent, your growth supports our growth.
Key Responsibilities
• Daily Operations
• Respond to non-emergency calls and emails from the previous evening.
• Communicate consistently with Service Plumbers throughout the day to ensure proper manpower, equipment, and materials are in place.
• Assist with troubleshooting complex plumbing issues via phone, video, or onsite support when necessary.
• Monitor technician time on scheduled calls to prevent scheduling conflicts and budget overruns.
• Schedule incoming service calls based on urgency and technician availability.
• Clearly communicate service call costs to customers and assess emergency vs. non-emergency needs.
• Follow up on incomplete service calls and coordinate with estimating for larger project proposals.
• Manage service-related proposals and follow up for approvals.
• Oversee service projects from planning through execution to ensure timely completion.
• Address customer concerns and resolve complaints professionally and efficiently.
• Respond to after-hours emergency service calls and adjust schedules accordingly.
• Weekly Responsibilities
• Coordinate with the CFO to ensure payroll time is recorded accurately.
• Review completed service orders with CFO for billing.
• Follow up on Accounts Receivable issues related to service work.
• Inspect service trucks for cleanliness, organization, stock levels, and maintenance scheduling.
• Maintain monthly PM and RPZ testing schedules.
• Ensure technicians submit receipts and maintain properly stocked trucks.
• Monthly Responsibilities
• Lead monthly Service Department meetings.
• Address departmental challenges and morale.
• Communicate updates to company policies and procedures.
• Conduct group or individual training to maintain and elevate technical capabilities.
• Evaluate department performance and implement improvements as needed.
Qualifications
• 3+ years of plumbing service leadership or supervisory experience preferred.
• Local 130 Plumber or licensed plumber with service experience strongly encouraged.
• Strong knowledge of plumbing systems and service operations.
• Proven ability to organize, prioritize, and manage multiple responsibilities.
• Excellent problem-solving and decision-making skills.
• Strong customer service and sales aptitude.
• Computer proficiency including Sage 100/SFO, Microsoft Excel, Word, and general office systems.
• Ability to build and lead a team-oriented environment.
• Valid driver’s license.
Benefits
• Local 130 Plumbers Union Health & Welfare Package
• Retirement Savings Program
• Paid Time Off (Vacation, Holidays, Sick Days)
• Volunteer Time Off (VTO)
• Weekly Pay Cycle
• Company Vehicle + Mileage Reimbursement
• Uniforms Provided
• Smartphone or Tablet (Tech Package)
• Per Diem for Travel Projects
• Prevailing Wage Project Opportunities
• Career advancement and department growth opportunities
Schedule
• Full-Time — Monday to Friday
• On-call availability required for emergency service coordination
Work Location
• Primary: Posen, IL (Company Headquarters)
• Secondary: Local job sites as needed
Equal Employment Opportunity (EEO) Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Position Title: Plumbing Service Manager
Company Name: Werner Nugent Plumbing, Inc.
Pay Range: $75,000–$120,000 per year, depending on experience
Employment Type: Full-Time
Schedule: Monday–Friday
Location: Posen, IL
Industry: Plumbing / Refrigeration (Commercial, Industrial, Government or Federal Union)
Job Overview
Werner Nugent Plumbing, Inc. is seeking a driven and organized Plumbing Service Manager to take ownership of our Service Department and help shape its future. This is a leadership opportunity for a self-starter who is ready to build, expand, and elevate a growing service division within a well-established union commercial plumbing contractor.
You will oversee daily service operations, support field technicians, manage customer relationships, and drive department performance. If you combine strong plumbing knowledge with leadership, problem-solving ability, and excellent communication skills, this is your opportunity to create long-term impact while advancing your career.
Who We Are
Werner Nugent Plumbing, Inc. is a second-generation, family-led union contractor serving commercial, industrial, and government sectors throughout the Chicagoland area. As a Local 130 contractor, we combine decades of craftsmanship with a forward-thinking leadership approach focused on growth, innovation, and collaboration.
Our team values accountability, professionalism, and continuous improvement. We are building a company where leadership is accessible, new ideas are encouraged, and motivated professionals can develop long-term careers. At Werner Nugent, your growth supports our growth.
Key Responsibilities
• Daily Operations
• Respond to non-emergency calls and emails from the previous evening.
• Communicate consistently with Service Plumbers throughout the day to ensure proper manpower, equipment, and materials are in place.
• Assist with troubleshooting complex plumbing issues via phone, video, or onsite support when necessary.
• Monitor technician time on scheduled calls to prevent scheduling conflicts and budget overruns.
• Schedule incoming service calls based on urgency and technician availability.
• Clearly communicate service call costs to customers and assess emergency vs. non-emergency needs.
• Follow up on incomplete service calls and coordinate with estimating for larger project proposals.
• Manage service-related proposals and follow up for approvals.
• Oversee service projects from planning through execution to ensure timely completion.
• Address customer concerns and resolve complaints professionally and efficiently.
• Respond to after-hours emergency service calls and adjust schedules accordingly.
• Weekly Responsibilities
• Coordinate with the CFO to ensure payroll time is recorded accurately.
• Review completed service orders with CFO for billing.
• Follow up on Accounts Receivable issues related to service work.
• Inspect service trucks for cleanliness, organization, stock levels, and maintenance scheduling.
• Maintain monthly PM and RPZ testing schedules.
• Ensure technicians submit receipts and maintain properly stocked trucks.
• Monthly Responsibilities
• Lead monthly Service Department meetings.
• Address departmental challenges and morale.
• Communicate updates to company policies and procedures.
• Conduct group or individual training to maintain and elevate technical capabilities.
• Evaluate department performance and implement improvements as needed.
Qualifications
• 3+ years of plumbing service leadership or supervisory experience preferred.
• Local 130 Plumber or licensed plumber with service experience strongly encouraged.
• Strong knowledge of plumbing systems and service operations.
• Proven ability to organize, prioritize, and manage multiple responsibilities.
• Excellent problem-solving and decision-making skills.
• Strong customer service and sales aptitude.
• Computer proficiency including Sage 100/SFO, Microsoft Excel, Word, and general office systems.
• Ability to build and lead a team-oriented environment.
• Valid driver’s license.
Benefits
• Local 130 Plumbers Union Health & Welfare Package
• Retirement Savings Program
• Paid Time Off (Vacation, Holidays, Sick Days)
• Volunteer Time Off (VTO)
• Weekly Pay Cycle
• Company Vehicle + Mileage Reimbursement
• Uniforms Provided
• Smartphone or Tablet (Tech Package)
• Per Diem for Travel Projects
• Prevailing Wage Project Opportunities
• Career advancement and department growth opportunities
Schedule
• Full-Time — Monday to Friday
• On-call availability required for emergency service coordination
Work Location
• Primary: Posen, IL (Company Headquarters)
• Secondary: Local job sites as needed
Equal Employment Opportunity (EEO) Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the federal minimum wage for cleaning staff jobs in the United States in 2026?
As per the U.S. Department of Labor, the minimum wage for cleaning staff jobs in United States is $7.25 per hour as of 2026. Overtime must be paid at 1.5 times the regular rate after 40 hours in a workweek under the Fair Labor Standards Act.
Do cleaning staff jobs in the United States require a work visa for non-citizens in 2026?
As per U.S. Citizenship and Immigration Services, non-citizens seeking cleaning staff jobs require an approved employment visa such as H-2B before starting work in 2026. Employers must file Form I-129 and obtain a labor certification from the Department of Labor first.
What education or experience is required to qualify for cleaning staff jobs in the United States?
As per the U.S. Department of Labor, no formal education or prior experience is required for entry-level cleaning staff positions as of 2026. Workers must be at least 16 years old and pass any required background checks for certain facilities.
What documents are needed to apply for cleaning staff jobs through official U.S. channels in 2026?
As per the U.S. Department of Labor, applicants need a completed I-9 form, Social Security card, and valid photo ID to start cleaning staff employment in 2026. Job applications typically require a resume listing any prior work history.
