Restaurant Manager (Premium Shopping Mall in Changi Airport)
Company
TIAN TIAN HOLDINGS (CRM) PTE. LTD.
Location
Singapore
Job Type
Internship
Posted
1 day ago
Via
via BeBee
Job Description
Roles & Responsibilities
Tian Tian Hainanese Chicken Rice is a globally recognised Singapore’s iconic heritage brand, is opening its first premium shopping and lifestyle destination, with excellent connectivity via MRT and public bus services.
We are seeking for an experienced Restaurant Manager to lead the front‑of‑house operations, comfortable working in a fast‑paced, high‑traffic mall environment. This role is ideal for a hands‑on leader with strong experience in premium shopping malls, airports, hotels, or high‑volume chain restaurants, who can balance operational discipline with warm, authentic hospitality.
Key Responsibilities
Front‑of‑House (FOH) & Customer Service Leadership
• Lead daily restaurant operations, act as Manager‑on‑Duty, conduct pre shift briefings to ensure service readiness, oversee service flow & queue management, cashiering and guest experiences
• Handle escalated customer feedback and service recovery professionally
• Maintain consistent service standards during peak tourist and travel periods
People & Shift Management
• Recruit, train, coach, and motivate service crew and supervisor
• Plan manpower deployment and work shift rosters
• Work closely with the Assistant Restaurant Manager to ensure full daily coverage
• Conduct performance reviews and support staff retention
Landlord Specific Audits & Compliance
• Ensure strict adherence to mall’s SOP operating requirements
• Maintain high standards of grooming, hygiene, cleanliness, and safety
• Regular and surprise audits by landlords
• Prepare for inspections and government authorities (NEA, SFA, SCDF, MOM)
• Incident reporting response times
Commercial & Operational Control
• Own outlet KPIs: service speed, guest experience, labour and wastage
• Monitor and report daily sales, inventory levels, cost drivers and stock variance
• Work with HQ to execute promotions and seasonal demand planning
• Coordinate service improvements based on landlord or customer feedback
• Submit daily sales, and incident reports accurately and on time
Operations & Financials
• Full responsibility for P&L, cost control, labour %, food cost
• Daily opening & closing accountability
• Inventory management, supplier liaison, stock audits
Requirements
• Min5 to 7 years of managerial role in F&B
• Prior experiences in premium shopping malls, airports, hotels, or branded restaurant chains with the strictest F&B Compliance
• Strong leadership, interpersonal, and problem-solving skills
• Proficiency in English and comfortable interacting with local and international customers
• Familiar with POS systems
• Certification: WSQ Food Safety Level 3 (or willing to obtain)
Salary & Benefits
• Meal allowance (Staff meals also provided)
• Transport allowance
• Uniform and training provided
• Annual Wage Supplement (AWS) and Variable Bonus
• Performance incentives (in accordance to personal ＆company's business performance)
• Insurance and Medical Benefits
• Staff Discount
Tell employers what skills you have
POS
Leadership
F&B Management
Food Safety
Food Quality
Sanitation
Restaurant Management
Airports
Analytical and Problem-Solving Skills
Customer Service
Restaurant Operation chain of restaurant
Food Service
Hospitality
Tian Tian Hainanese Chicken Rice is a globally recognised Singapore’s iconic heritage brand, is opening its first premium shopping and lifestyle destination, with excellent connectivity via MRT and public bus services.
We are seeking for an experienced Restaurant Manager to lead the front‑of‑house operations, comfortable working in a fast‑paced, high‑traffic mall environment. This role is ideal for a hands‑on leader with strong experience in premium shopping malls, airports, hotels, or high‑volume chain restaurants, who can balance operational discipline with warm, authentic hospitality.
Key Responsibilities
Front‑of‑House (FOH) & Customer Service Leadership
• Lead daily restaurant operations, act as Manager‑on‑Duty, conduct pre shift briefings to ensure service readiness, oversee service flow & queue management, cashiering and guest experiences
• Handle escalated customer feedback and service recovery professionally
• Maintain consistent service standards during peak tourist and travel periods
People & Shift Management
• Recruit, train, coach, and motivate service crew and supervisor
• Plan manpower deployment and work shift rosters
• Work closely with the Assistant Restaurant Manager to ensure full daily coverage
• Conduct performance reviews and support staff retention
Landlord Specific Audits & Compliance
• Ensure strict adherence to mall’s SOP operating requirements
• Maintain high standards of grooming, hygiene, cleanliness, and safety
• Regular and surprise audits by landlords
• Prepare for inspections and government authorities (NEA, SFA, SCDF, MOM)
• Incident reporting response times
Commercial & Operational Control
• Own outlet KPIs: service speed, guest experience, labour and wastage
• Monitor and report daily sales, inventory levels, cost drivers and stock variance
• Work with HQ to execute promotions and seasonal demand planning
• Coordinate service improvements based on landlord or customer feedback
• Submit daily sales, and incident reports accurately and on time
Operations & Financials
• Full responsibility for P&L, cost control, labour %, food cost
• Daily opening & closing accountability
• Inventory management, supplier liaison, stock audits
Requirements
• Min5 to 7 years of managerial role in F&B
• Prior experiences in premium shopping malls, airports, hotels, or branded restaurant chains with the strictest F&B Compliance
• Strong leadership, interpersonal, and problem-solving skills
• Proficiency in English and comfortable interacting with local and international customers
• Familiar with POS systems
• Certification: WSQ Food Safety Level 3 (or willing to obtain)
Salary & Benefits
• Meal allowance (Staff meals also provided)
• Transport allowance
• Uniform and training provided
• Annual Wage Supplement (AWS) and Variable Bonus
• Performance incentives (in accordance to personal ＆company's business performance)
• Insurance and Medical Benefits
• Staff Discount
Tell employers what skills you have
POS
Leadership
F&B Management
Food Safety
Food Quality
Sanitation
Restaurant Management
Airports
Analytical and Problem-Solving Skills
Customer Service
Restaurant Operation chain of restaurant
Food Service
Hospitality
Frequently Asked Questions
Quick answers about Plumber Jobs
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As per the Ministry of Manpower, the starting monthly salary for entry-level plumbers in Singapore is SGD 2,800 as of 1 January 2026 under the Progressive Wage Model for the built environment sector. This includes a base of SGD 2,200 plus SGD 600 in productivity and training allowances. Overtime must be paid at 1.5 times the hourly rate after 44 hours per week.
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As per the Ministry of Manpower, foreign work permit holders in plumber roles must receive a minimum monthly salary of SGD 2,500 as of 2026 to qualify for the work permit in the construction sector. Employers must also pay a monthly levy of SGD 650 for basic skilled workers. The salary must be paid via GIRO to a Singapore bank account.
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As per the Ministry of Manpower, applicants for plumber jobs must hold at least an NTC-2 certificate in Plumbing Technology or equivalent and have 2 years of relevant experience as of 2026. Foreign applicants require a valid work permit and must pass the CoreTrade or Multi-skilling certification. No applicants without these credentials will be approved for levy-paying positions.
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As per the Ministry of Manpower, applicants must submit a valid passport, educational certificates including NTC-2, employment contract, and medical report via the EP Online system by 31 March 2026. A security bond of SGD 5,000 is also required for workers from non-traditional source countries. Incomplete applications are rejected within 5 working days.
