Restaurant Manager (Premium Shopping Mall in Changi Airport)
Company
TIAN TIAN HOLDINGS (CRM) PTE. LTD.
Location
Singapore
Job Type
Internship
Posted
1 day ago
Via
via BeBee
Job Description
Roles & Responsibilities
Tian Tian Hainanese Chicken Rice is a globally recognised Singapore’s iconic heritage brand, is opening its first premium shopping and lifestyle destination, with excellent connectivity via MRT and public bus services.
We are seeking for an experienced Restaurant Manager to lead the front‑of‑house operations, comfortable working in a fast‑paced, high‑traffic mall environment. This role is ideal for a hands‑on leader with strong experience in premium shopping malls, airports, hotels, or high‑volume chain restaurants, who can balance operational discipline with warm, authentic hospitality.
Key Responsibilities
Front‑of‑House (FOH) & Customer Service Leadership
• Lead daily restaurant operations, act as Manager‑on‑Duty, conduct pre shift briefings to ensure service readiness, oversee service flow & queue management, cashiering and guest experiences
• Handle escalated customer feedback and service recovery professionally
• Maintain consistent service standards during peak tourist and travel periods
People & Shift Management
• Recruit, train, coach, and motivate service crew and supervisor
• Plan manpower deployment and work shift rosters
• Work closely with the Assistant Restaurant Manager to ensure full daily coverage
• Conduct performance reviews and support staff retention
Landlord Specific Audits & Compliance
• Ensure strict adherence to mall’s SOP operating requirements
• Maintain high standards of grooming, hygiene, cleanliness, and safety
• Regular and surprise audits by landlords
• Prepare for inspections and government authorities (NEA, SFA, SCDF, MOM)
• Incident reporting response times
Commercial & Operational Control
• Own outlet KPIs: service speed, guest experience, labour and wastage
• Monitor and report daily sales, inventory levels, cost drivers and stock variance
• Work with HQ to execute promotions and seasonal demand planning
• Coordinate service improvements based on landlord or customer feedback
• Submit daily sales, and incident reports accurately and on time
Operations & Financials
• Full responsibility for P&L, cost control, labour %, food cost
• Daily opening & closing accountability
• Inventory management, supplier liaison, stock audits
Requirements
• Min5 to 7 years of managerial role in F&B
• Prior experiences in premium shopping malls, airports, hotels, or branded restaurant chains with the strictest F&B Compliance
• Strong leadership, interpersonal, and problem-solving skills
• Proficiency in English and comfortable interacting with local and international customers
• Familiar with POS systems
• Certification: WSQ Food Safety Level 3 (or willing to obtain)
Salary & Benefits
• Meal allowance (Staff meals also provided)
• Transport allowance
• Uniform and training provided
• Annual Wage Supplement (AWS) and Variable Bonus
• Performance incentives (in accordance to personal ＆company's business performance)
• Insurance and Medical Benefits
• Staff Discount
Tell employers what skills you have
POS
Leadership
F&B Management
Food Safety
Food Quality
Sanitation
Restaurant Management
Airports
Analytical and Problem-Solving Skills
Customer Service
Restaurant Operation chain of restaurant
Food Service
Hospitality
Tian Tian Hainanese Chicken Rice is a globally recognised Singapore’s iconic heritage brand, is opening its first premium shopping and lifestyle destination, with excellent connectivity via MRT and public bus services.
We are seeking for an experienced Restaurant Manager to lead the front‑of‑house operations, comfortable working in a fast‑paced, high‑traffic mall environment. This role is ideal for a hands‑on leader with strong experience in premium shopping malls, airports, hotels, or high‑volume chain restaurants, who can balance operational discipline with warm, authentic hospitality.
Key Responsibilities
Front‑of‑House (FOH) & Customer Service Leadership
• Lead daily restaurant operations, act as Manager‑on‑Duty, conduct pre shift briefings to ensure service readiness, oversee service flow & queue management, cashiering and guest experiences
• Handle escalated customer feedback and service recovery professionally
• Maintain consistent service standards during peak tourist and travel periods
People & Shift Management
• Recruit, train, coach, and motivate service crew and supervisor
• Plan manpower deployment and work shift rosters
• Work closely with the Assistant Restaurant Manager to ensure full daily coverage
• Conduct performance reviews and support staff retention
Landlord Specific Audits & Compliance
• Ensure strict adherence to mall’s SOP operating requirements
• Maintain high standards of grooming, hygiene, cleanliness, and safety
• Regular and surprise audits by landlords
• Prepare for inspections and government authorities (NEA, SFA, SCDF, MOM)
• Incident reporting response times
Commercial & Operational Control
• Own outlet KPIs: service speed, guest experience, labour and wastage
• Monitor and report daily sales, inventory levels, cost drivers and stock variance
• Work with HQ to execute promotions and seasonal demand planning
• Coordinate service improvements based on landlord or customer feedback
• Submit daily sales, and incident reports accurately and on time
Operations & Financials
• Full responsibility for P&L, cost control, labour %, food cost
• Daily opening & closing accountability
• Inventory management, supplier liaison, stock audits
Requirements
• Min5 to 7 years of managerial role in F&B
• Prior experiences in premium shopping malls, airports, hotels, or branded restaurant chains with the strictest F&B Compliance
• Strong leadership, interpersonal, and problem-solving skills
• Proficiency in English and comfortable interacting with local and international customers
• Familiar with POS systems
• Certification: WSQ Food Safety Level 3 (or willing to obtain)
Salary & Benefits
• Meal allowance (Staff meals also provided)
• Transport allowance
• Uniform and training provided
• Annual Wage Supplement (AWS) and Variable Bonus
• Performance incentives (in accordance to personal ＆company's business performance)
• Insurance and Medical Benefits
• Staff Discount
Tell employers what skills you have
POS
Leadership
F&B Management
Food Safety
Food Quality
Sanitation
Restaurant Management
Airports
Analytical and Problem-Solving Skills
Customer Service
Restaurant Operation chain of restaurant
Food Service
Hospitality
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum monthly salary for security guards under Singapore's Progressive Wage Model in 2026?
As per the Ministry of Manpower, the minimum wage for security guards in Singapore is SGD 2,080 per month from 1 July 2026 under the Progressive Wage Model for the security sector. Guards working night shifts receive an additional SGD 150 monthly allowance. Overtime is paid at 1.5 times the hourly rate after 44 hours per week.
What work permit requirements apply to foreign security guards seeking jobs in Singapore in 2026?
As per the Ministry of Manpower, foreign security guards must hold a valid Work Permit sponsored by a licensed security agency and pass a medical examination within two weeks of arrival. The minimum qualifying salary is SGD 2,080 monthly with employers required to pay a foreign worker levy of SGD 450 per month from January 2026.
What are the exact eligibility criteria including age and qualifications for security guard jobs in Singapore?
As per the Ministry of Manpower, applicants must be at least 18 years old, hold a valid Security Officer License from the Singapore Police Force, and complete the 16-hour Basic Security Training Course. No formal academic qualifications are required but candidates need to pass a medical fitness test and have no criminal record.
What documents are required to apply for a security guard position through the Ministry of Manpower portal in 2026?
As per the Ministry of Manpower, applicants must submit a valid passport, Security Officer License, medical report from an approved clinic, and educational certificates if claiming higher wages under the Progressive Wage Model. Applications are processed within 7 working days via the Work Permit Online system.
