Restaurant F&b Waiter/waitress Front of House Customer Service

Who We Are: Since its inception in 2013, The Black Hole Group and its concepts such as _Tipo_, _Working Title_, _The Great Mischief_ and more continue to create quality culinary concepts, celebrate artisanality, and cultivate experience. We started from a backpacker’s hostel, so our teams are full of adventure, culture, and food. We’re passionate F&B enthusiasts who love what we do, and we’re committed to providing our guests with exceptional service. Our Concepts: Tipo Pasta Bar - Aliwal Tipo Pasta Bar - Waterloo Tipo Strada - Wheelock Tipo Strada - Keong Saik Tipo Strada - Novena Tipo Strada - Hamilton Working Title Lasalle Ela Jalan Sultan Afterwit Mexican Taqueria Granary Catering Co Core Responsibilities: - Welcome customers when they arrive. - Greeting diners to the table upon arrival and introducing them to the menu. - Maintains familiarity with menu items and brand information to answer customer’s questions and give recommendations. - Ensure proper hygiene as prescribed in the company guidelines. - Understand and adhere to proper food handling, food safety and sanitation standard during food preparation, serve and clean up. - Ensure proper uniform, punctuality and grooming are according to company policy and standard. - Taking orders of the customers and entering them into the POS system to be processed and transferred to the kitchen. - To receive and confirm reservations. - To collect food orders from the kitchen and verify that it is plated correctly. - Process payments to customers. - Proactive to handle and resolve customer’s problems if necessary. Requirements: - Eye for details. - Fun and energetic personality with a positive attitude to serve with customer delight. - Adhere to proper standards, ensure accuracy and in a timely manner. - Ability to multitask. - Good customer service and communication skills. - Ability to remain composed and work under pressure - specifically during busy dining periods. - Must have the ability to work overtime, on special events, weekends and Public Holidays when needed. - Above all, you must be passionate about what you do. Job Types: Full-time, Permanent Pay: Up to $2,500.00 per month Benefits: - Additional leave - Dental insurance - Employee assistance programme - Employee discount - Food provided - Health insurance - Professional development Experience: - Waiter/Waitress: 1 year (preferred) Work Location: In person