Control Centre Operator
Company
Allied Universal
Location
Mississauga, ON
Job Type
Full-time
Posted
3 days ago
Via
via Allied Universal
Job Description
Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
The Control Centre Operator for our National Communications Centre will be responsible for intake, triage and escalation of all types of incidents reported to the center, with the assistance of the Supervisor. The Operator will also be responsible for documentation and data entry, monitoring various systems and responding to email and telephone calls in a professional and timely manner.
Job Title: Control Centre Operator
Location: Mississauga, ON
Pay rate: $20.00 per hour
Type: Full Time & Part time
Positions: 2 Full time & 2 Part time openings
Successful candidates must be available to work the above rotational schedules and shift timings.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
The Control Centre Operator will be responsible for managing team members in a call center environment.
• Answer incoming calls and respond to emails.
• Accurate and timely dispatching of alarm calls (internal and external)
• Handle customer inquiries both over the phone and by email
• Enter new client locations / information into system(s);
• Informs clients (internal & external) by explaining procedures; answering questions; providing information.
• Identify and Escalate priority issues, critical incidents and escalate as per procedure
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Route calls to appropriate area/department.
• Ensure training manual is updated with new procedures/functions
• Follow up with customer (internal & external) calls/emails as / when necessary
• Create monthly client reports
• Accurate bi-weekly payroll reporting
• Create and distribute daily internal reports / shift reports / weekly reports
• Scheduling of staff (manage time off, sick days accurately)
• Assist in training new operators
• Maintain database and manuals (Procedural manual, subcontractor list etc.)
• Assist in managing employee performance ( job performance issues, compliments/complaints)
• Completion of Annual Employee Reviews (members under each team lead)
• Employee Access cards - printing and providing quality assurance, assist with distribution
• *Remote Video Monitoring - key function/role to be determined
• Other job functions as assigned by immediate manager or Senior Director
QUALIFICATIONS
• Prior call center and Customer Service experience
• Ability to work independently
• Written and Oral Communication
• Data Entry / Attention to Detail
• Ability to think strategically
• Ability to motivate immediate team members
• Ability to reason through complex problems and reach sound decisions
• Able to effectively multi-task
• People management skills
• Ability to work in a stressful environment
• Ability to motivate and encourage others
• Prior security-related experience. (preferred)
• 911 or Police Foundations training, preferred
• Prior experience in managing a team, call center environment (preferred but not required)
EDUCATION:
• High School Diploma or equivalent
• Proficient in computer applications
BENEFITS:
• Opportunities for career growth and advancement.
• Paid training and development programs.
Disclaimer:
As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
The Control Centre Operator for our National Communications Centre will be responsible for intake, triage and escalation of all types of incidents reported to the center, with the assistance of the Supervisor. The Operator will also be responsible for documentation and data entry, monitoring various systems and responding to email and telephone calls in a professional and timely manner.
Job Title: Control Centre Operator
Location: Mississauga, ON
Pay rate: $20.00 per hour
Type: Full Time & Part time
Positions: 2 Full time & 2 Part time openings
Successful candidates must be available to work the above rotational schedules and shift timings.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
The Control Centre Operator will be responsible for managing team members in a call center environment.
• Answer incoming calls and respond to emails.
• Accurate and timely dispatching of alarm calls (internal and external)
• Handle customer inquiries both over the phone and by email
• Enter new client locations / information into system(s);
• Informs clients (internal & external) by explaining procedures; answering questions; providing information.
• Identify and Escalate priority issues, critical incidents and escalate as per procedure
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Route calls to appropriate area/department.
• Ensure training manual is updated with new procedures/functions
• Follow up with customer (internal & external) calls/emails as / when necessary
• Create monthly client reports
• Accurate bi-weekly payroll reporting
• Create and distribute daily internal reports / shift reports / weekly reports
• Scheduling of staff (manage time off, sick days accurately)
• Assist in training new operators
• Maintain database and manuals (Procedural manual, subcontractor list etc.)
• Assist in managing employee performance ( job performance issues, compliments/complaints)
• Completion of Annual Employee Reviews (members under each team lead)
• Employee Access cards - printing and providing quality assurance, assist with distribution
• *Remote Video Monitoring - key function/role to be determined
• Other job functions as assigned by immediate manager or Senior Director
QUALIFICATIONS
• Prior call center and Customer Service experience
• Ability to work independently
• Written and Oral Communication
• Data Entry / Attention to Detail
• Ability to think strategically
• Ability to motivate immediate team members
• Ability to reason through complex problems and reach sound decisions
• Able to effectively multi-task
• People management skills
• Ability to work in a stressful environment
• Ability to motivate and encourage others
• Prior security-related experience. (preferred)
• 911 or Police Foundations training, preferred
• Prior experience in managing a team, call center environment (preferred but not required)
EDUCATION:
• High School Diploma or equivalent
• Proficient in computer applications
BENEFITS:
• Opportunities for career growth and advancement.
• Paid training and development programs.
Disclaimer:
As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references
Frequently Asked Questions
Quick answers about Restaurant Jobs
What is the minimum wage for restaurant servers and cooks in Canada in 2026?
As per Employment and Social Development Canada, the federal minimum wage for restaurant roles in federally regulated workplaces is $18.50 per hour as of April 1 2026. In Ontario the general minimum wage reaches $17.75 per hour on October 1 2026 with liquor servers receiving $15.60 per hour. Overtime applies after 44 hours per week at 1.5 times the regular rate.
What work permit is required for international applicants seeking restaurant jobs in Canada in 2026?
As per Immigration Refugees and Citizenship Canada, international applicants need a valid work permit under the Temporary Foreign Worker Program with an approved Labour Market Impact Assessment. The permit must be obtained before starting employment and is valid for up to 2 years depending on the LMIA. Employers must pay at least the median wage for the occupation in the province.
What education and experience are needed for entry-level restaurant positions in Canada?
As per Employment and Social Development Canada, no formal education is required for most restaurant server or kitchen helper roles but a high school diploma is preferred by 65 percent of employers. Food handler certification must be completed within 30 days of hiring in most provinces. One year of related experience increases hiring chances for line cook positions.
What documents are required to apply for restaurant jobs through the federal Job Bank in 2026?
As per Employment and Social Development Canada, applicants must upload a resume a valid SIN and proof of work authorization when applying via the Job Bank portal. A Canadian work history form and two references are mandatory for LMIA-supported positions. Applications must be submitted before the posted closing date which is typically 30 days after listing.
