Customer Service & Packaging Associate
Company
Cochu Chocolatier
Location
Calgary, AB
Job Type
Full-time
Salary
$1,622,400–$1,784,640 a month
Posted
13 days ago
Via
via BeBee
Job Description
Join Our Chocolate Family at cochu chocolatier!
Are you passionate about chocolate? Do you love providing exceptional customer service? If you have hands-on experience in a commercial food production setting and crave a fun, supportive work environment that values creativity and craftsmanship, cochu might be the perfect fit for you!
Why You’ll Love Working Here: At cochu chocolatier, we don't just make chocolates—we create moments of joy and indulgence. Our team thrives on passion, exploration, and the love of great food. We believe in learning, growing, and supporting each other, all while maintaining a healthy work-life balance. We are committed to offering an uplifting, positive work culture where your skills and dedication are celebrated. If you want to wake up excited to go to work each day, this is the place to be!
What You’ll Do
Retail
• Greet customers warmly and assist them in locating products within the store.
• Food service: preparing hot drinks (coffee, drinking chocolate, tea), serving chocolates for sit down customers, clearing dishes and wiping down tables.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Complete transactions using our POS system. Perform opening and closing procedures, including cash management procedures.
Packaging:
• Preparing packaging materials, and packaging products for sale, for storage, or for shipping.
• Filling customer orders and maintaining accurate records associated with each order.
• Assisting with managing inventory for packaging and retail: confirm inventory, support procurement, and receive deliveries of raw materials and place into storage.
• Record required information into the appropriate logs in accordance with traceability procedures.
• Maintain the highest level of cleanliness in the facility according to AHS guidelines with strict adherence to the industry defined cleaning schedule.
• Production prep, as requested, to clean trays, sort ingredients and prepare molds.
What We’re Looking For:
• 1-2 years of hands-on experience in customer service
• Barista experience preferred
• Comfortable conversing with individual customers one-on-one, and speaking to large groups (15-20 customers)
• Food safety and handling knowledge and/ or experience an asset
• Strong interpersonal skills and dedication to customer service
• Self-motivated and proficient at working independently
• Strong attention to detail and a keen desire to innovate and improve processes.
• A team player with excellent communication skills and a positive, can-do attitude.
• Able to maintain a high standard of quality and commitment to meet or exceed expectations
• Excellent organizational, time management and decision making skills with the ability to handle high-pressure situations in a calm and professional manner
• Ability to stand for long periods of time
• Canadian Citizen, Permanent Resident, or valid Canadian Work Permit valid for 1 year or more.
Perks & Benefits:
• Competitive salary based on experience, total compensation: $31,200.00-$34,320.
• Full-time position with an expectation of 40 hours per week, primarily 8-hour daytime shifts between Tuesday - Sunday with occasional evening shifts.
• Employee discount
About Us: Based in the heart of Calgary, cochu is known for our award-winning, handcrafted chocolates and confections. We’re more than just a business—we’re a family of passionate food lovers, constantly pushing the boundaries of what’s possible with chocolate. Every day here is an opportunity to learn, create, and make something truly delicious. We can't wait to meet you!
Apply with a cover letter - tell us why you would be the ideal candidate for this position.
Work Remotely
• No
Job Type: Full-time
Pay: $31,200.00-$34,320.00 per year
Benefits
• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• Store discount
Experience:
• Food handling: 1 year (preferred)
• Customer Service: 1 year (required)
Work Location: In person
Are you passionate about chocolate? Do you love providing exceptional customer service? If you have hands-on experience in a commercial food production setting and crave a fun, supportive work environment that values creativity and craftsmanship, cochu might be the perfect fit for you!
Why You’ll Love Working Here: At cochu chocolatier, we don't just make chocolates—we create moments of joy and indulgence. Our team thrives on passion, exploration, and the love of great food. We believe in learning, growing, and supporting each other, all while maintaining a healthy work-life balance. We are committed to offering an uplifting, positive work culture where your skills and dedication are celebrated. If you want to wake up excited to go to work each day, this is the place to be!
What You’ll Do
Retail
• Greet customers warmly and assist them in locating products within the store.
• Food service: preparing hot drinks (coffee, drinking chocolate, tea), serving chocolates for sit down customers, clearing dishes and wiping down tables.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Complete transactions using our POS system. Perform opening and closing procedures, including cash management procedures.
Packaging:
• Preparing packaging materials, and packaging products for sale, for storage, or for shipping.
• Filling customer orders and maintaining accurate records associated with each order.
• Assisting with managing inventory for packaging and retail: confirm inventory, support procurement, and receive deliveries of raw materials and place into storage.
• Record required information into the appropriate logs in accordance with traceability procedures.
• Maintain the highest level of cleanliness in the facility according to AHS guidelines with strict adherence to the industry defined cleaning schedule.
• Production prep, as requested, to clean trays, sort ingredients and prepare molds.
What We’re Looking For:
• 1-2 years of hands-on experience in customer service
• Barista experience preferred
• Comfortable conversing with individual customers one-on-one, and speaking to large groups (15-20 customers)
• Food safety and handling knowledge and/ or experience an asset
• Strong interpersonal skills and dedication to customer service
• Self-motivated and proficient at working independently
• Strong attention to detail and a keen desire to innovate and improve processes.
• A team player with excellent communication skills and a positive, can-do attitude.
• Able to maintain a high standard of quality and commitment to meet or exceed expectations
• Excellent organizational, time management and decision making skills with the ability to handle high-pressure situations in a calm and professional manner
• Ability to stand for long periods of time
• Canadian Citizen, Permanent Resident, or valid Canadian Work Permit valid for 1 year or more.
Perks & Benefits:
• Competitive salary based on experience, total compensation: $31,200.00-$34,320.
• Full-time position with an expectation of 40 hours per week, primarily 8-hour daytime shifts between Tuesday - Sunday with occasional evening shifts.
• Employee discount
About Us: Based in the heart of Calgary, cochu is known for our award-winning, handcrafted chocolates and confections. We’re more than just a business—we’re a family of passionate food lovers, constantly pushing the boundaries of what’s possible with chocolate. Every day here is an opportunity to learn, create, and make something truly delicious. We can't wait to meet you!
Apply with a cover letter - tell us why you would be the ideal candidate for this position.
Work Remotely
• No
Job Type: Full-time
Pay: $31,200.00-$34,320.00 per year
Benefits
• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• Store discount
Experience:
• Food handling: 1 year (preferred)
• Customer Service: 1 year (required)
Work Location: In person
Frequently Asked Questions
Quick answers about Packing Jobs
What is the minimum wage for packing jobs in Ontario as of 2026?
As per Employment and Social Development Canada, the minimum wage for packing jobs in Ontario is $17.50 per hour as of January 1 2026. Overtime must be paid at 1.5 times the regular rate after 44 hours in a work week.
How many hours can I work per week in a packing job without overtime in Canada?
As per Employment and Social Development Canada, standard hours are limited to 40 per week in federally regulated packing facilities as of 2026. Any hours beyond 40 require overtime pay at 1.5 times the hourly rate.
What documents are required to apply for a packing job in Canada?
As per Employment and Social Development Canada, applicants need a valid SIN, proof of identity, and a completed TD1 form as of 2026. No post-secondary education or prior experience is mandated for entry-level packing roles.
What are the tax deductions for packing job wages in Canada in 2026?
As per the Canada Revenue Agency, packing job income is subject to 15% federal tax plus provincial tax starting at 5.05% in Ontario on amounts over $11,865 annually as of 2026. CPP contributions are 5.95% and EI is 1.63% up to $65,700.
