Incident Reporting Centre Operator
Company
Allied Universal
Location
Mississauga, ON
Job Type
Full-time
Posted
1 day ago
Via
via Allied Universal
Apply On
Job Description
Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Allied Universal is seeking Incident Reporting Centre Operator in Mississauga, Ontario.
Job Title: Incident Reporting Centre Operator
Location: Mississauga, ON
Type: Full Time
Schedule: 2300-0700 Monday to Thursday & 2300-1100 on Friday's
Pay Rate: $27.00 to $27.98 per hour
Overview:
Allied Universal is seeking an Incident Reporting Centre Operator to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in English, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.
This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.
Perks:
• Paid training and continuous professional development.
• Opportunities for career growth and advancement within a global organization.
• Benefits
• Supportive, inclusive, and bilingual work environment.
Responsibilities:
• Intake, triage and escalate incoming calls and e-mails from our Client, Law Enforcement, and Vendors
• Operate various computerized communication consoles and associated equipment to receive, asses, and report information
• Dispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event type
• Categorize and prioritize numerous types of calls and e-mails
• Provide, in accordance with protocol, alarm monitoring via access control and/or automatic video display for intrusion, robbery or duress
• Providing access control with automatic video display with voice communications
• Deal with issues and incidents that are potentially sensitive, confidential or may put persons at risk
• Perform active monitoring of various security systems, including video and access control systems
• Collect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholders
• Apply the appropriate professionalism, maturity, and tact to manage the incident
• Perform data entry in a timely, accurate and inclusive manner
• Escalate incidents to the Supervisor immediately when unable to manage the situation at his/her level
• Support incidents as documented or directed to do so by the Supervisor, or other authorized persons
• Advise the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
• Adhere to and always promotes Allied Universal policies and procedures
• Participating in departmental meetings as required
• Communicates concerns, process improvement ideas or other opportunities for improvement
• Performs other duties as required.
Requirements:
• Relevant University and/or College Diploma
• Minimum two or more of work-related experience, preferably in the Security or Protective Services industry
• Call Centre/Dispatch Centre/Emergency Response Centre experience required
• Proficiency in MS
• Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
• Experience in critical environments where decision making and actions can impact life-safety and business continuity
• Well-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skills
• The ability to solve problems by active listening
• Must be 18 years of age or older.
What Makes You PHENOMENAL For This Role:
• Passionate to work in a fast-paced environment
• Work effectively with employee groups and build partnerships
• Strong administrative and multitasking skills
• Knowledge of Microsoft Communicator, Incident Management Software and Office SharePoint and InfoPath
• Prior corporate security, military or civilian law enforcement experience
• Experience with network /telecommunications technology
Disclaimer:
As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Allied Universal is seeking Incident Reporting Centre Operator in Mississauga, Ontario.
Job Title: Incident Reporting Centre Operator
Location: Mississauga, ON
Type: Full Time
Schedule: 2300-0700 Monday to Thursday & 2300-1100 on Friday's
Pay Rate: $27.00 to $27.98 per hour
Overview:
Allied Universal is seeking an Incident Reporting Centre Operator to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in English, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.
This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.
Perks:
• Paid training and continuous professional development.
• Opportunities for career growth and advancement within a global organization.
• Benefits
• Supportive, inclusive, and bilingual work environment.
Responsibilities:
• Intake, triage and escalate incoming calls and e-mails from our Client, Law Enforcement, and Vendors
• Operate various computerized communication consoles and associated equipment to receive, asses, and report information
• Dispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event type
• Categorize and prioritize numerous types of calls and e-mails
• Provide, in accordance with protocol, alarm monitoring via access control and/or automatic video display for intrusion, robbery or duress
• Providing access control with automatic video display with voice communications
• Deal with issues and incidents that are potentially sensitive, confidential or may put persons at risk
• Perform active monitoring of various security systems, including video and access control systems
• Collect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholders
• Apply the appropriate professionalism, maturity, and tact to manage the incident
• Perform data entry in a timely, accurate and inclusive manner
• Escalate incidents to the Supervisor immediately when unable to manage the situation at his/her level
• Support incidents as documented or directed to do so by the Supervisor, or other authorized persons
• Advise the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
• Adhere to and always promotes Allied Universal policies and procedures
• Participating in departmental meetings as required
• Communicates concerns, process improvement ideas or other opportunities for improvement
• Performs other duties as required.
Requirements:
• Relevant University and/or College Diploma
• Minimum two or more of work-related experience, preferably in the Security or Protective Services industry
• Call Centre/Dispatch Centre/Emergency Response Centre experience required
• Proficiency in MS
• Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
• Experience in critical environments where decision making and actions can impact life-safety and business continuity
• Well-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skills
• The ability to solve problems by active listening
• Must be 18 years of age or older.
What Makes You PHENOMENAL For This Role:
• Passionate to work in a fast-paced environment
• Work effectively with employee groups and build partnerships
• Strong administrative and multitasking skills
• Knowledge of Microsoft Communicator, Incident Management Software and Office SharePoint and InfoPath
• Prior corporate security, military or civilian law enforcement experience
• Experience with network /telecommunications technology
Disclaimer:
As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum hourly wage for security guards in Canada as of 2026?
As per Employment and Social Development Canada, the federal minimum wage for security guards is $18.50 per hour as of January 1 2026 with overtime paid at 1.5 times the rate after 40 hours per week. Provincial rates apply in non-federally regulated workplaces such as Ontario at $17.75 per hour and British Columbia at $18.25 per hour from the same date.
What license is required to work as a security guard in Canada in 2026?
As per the Ministry of the Solicitor General Ontario, a valid Ontario Security Guard License costs $80 and must be renewed every three years with mandatory 40-hour training completed before the 2026 application deadline. Alberta requires a similar provincial license through the Alberta Ministry of Justice with $105 fee and background check.
What education and experience are needed for security guard jobs in Canada?
As per Employment and Social Development Canada, applicants need a high school diploma or equivalent plus completion of a 40-hour approved security training course by March 2026. No prior experience is mandated for entry-level roles but a clean criminal record check from the RCMP dated within six months is required.
What documents are needed to apply for a security guard position in Canada?
As per Employment and Social Development Canada, submit a valid government-issued photo ID, completed security license application, recent criminal record check, and proof of training certification by the 2026 deadline. A resume listing any first aid or CPR certificates dated within two years is also required for most employers.
