Field Credit Controllers (2 Positions)
Company
Fidelity Services Group
Location
Gqeberha
Via
Jobs In South Africa And Africa - JobsIn
Job Description
Minimum experience
Entry Level
Company primary industry
Security and Investigations
Job functional area
Other
Closing Date
10 March 2023
Job Description
Collect on outstanding Coastal amounts ensuring good results in debtors’ days (DSO), cash collection and reduction of bad debt expense/write off.
QUALIFICATION & EXPERIENCE:
• Matric
• Credit Management or Finance related qualifications
• 2-3 Years Collections experience in a high-volume consumer environment
• Valid Driver’s Licence
• Own Transport
JOB REQUIREMENTS & OTHER ATTRIBUTES:
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills
• Listener experience advantageous
DUTIES
• Doing site visits to client’s out in the field and to collect overdue amounts
• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system.
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication.
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments.
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Assisting with other ad-hoc tasks, analysis and projects as and when required
SKILLS AND BEHAVIORAL COMPETANCIES
• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilience
We reserve the right not to make an appointment for any advertised position.
Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within ten working days from the closing date, please regard your application as unsuccessful.
Entry Level
Company primary industry
Security and Investigations
Job functional area
Other
Closing Date
10 March 2023
Job Description
Collect on outstanding Coastal amounts ensuring good results in debtors’ days (DSO), cash collection and reduction of bad debt expense/write off.
QUALIFICATION & EXPERIENCE:
• Matric
• Credit Management or Finance related qualifications
• 2-3 Years Collections experience in a high-volume consumer environment
• Valid Driver’s Licence
• Own Transport
JOB REQUIREMENTS & OTHER ATTRIBUTES:
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills
• Listener experience advantageous
DUTIES
• Doing site visits to client’s out in the field and to collect overdue amounts
• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system.
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication.
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments.
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Assisting with other ad-hoc tasks, analysis and projects as and when required
SKILLS AND BEHAVIORAL COMPETANCIES
• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilience
We reserve the right not to make an appointment for any advertised position.
Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within ten working days from the closing date, please regard your application as unsuccessful.
Frequently Asked Questions
Quick answers about Welder Jobs
What is the 2026 national minimum wage for welders in South Africa?
The Department of Employment and Labour sets the national minimum wage at R28.79 per hour from 1 March 2026 for all sectors including welding. Welders working more than 45 hours per week must receive 1.5 times this rate for overtime. Employers must display the wage schedule at every workplace.
Which trade certificate is required to legally work as a welder in South Africa in 2026?
Welders must hold a QCTO-registered occupational certificate in welding at NQF Level 4 obtained after completing a minimum 3-year apprenticeship and passing the trade test at an accredited centre. The certificate number must be verifiable on the QCTO database before any employer can hire the welder.
How many hours per week and days of annual leave apply to welder contracts in 2026?
Welders are limited to 45 ordinary hours per week and 8 hours per day under the Basic Conditions of Employment Act. They are entitled to 21 consecutive days of paid annual leave after every 12 months of employment, calculated from the date of engagement.
What documents must South African welders submit when applying for formal employment in 2026?
Applicants must provide a valid South African ID, QCTO trade certificate, valid bank account details, and proof of UIF registration number. Employers are required to verify the trade certificate directly with the QCTO before issuing an employment contract.
