Surveillance and Security Manager

**Job Purpose**:

- The Surveillance & Security Manager has the overall responsibility and accountability for leading and managing the surveillance, compliance and security operations (including the

management of the inhouse security company) for the business unit in line with gaming regulations; legislative requirements and company standards
• *Education**:

- B Tech Degree (Security Management)
• *Experience**:

- Minimum of 5 years’ experience in Surveillance management (preferably in the gaming industry)
- Previous security experience is an advantage
• *Certifications/ Accreditation/ Registration/ Licenses**:

- Meets all requirements for a Gaming licence
- PSIRA B grade certificate
• *Work conditions and special requirements**:

- Ability to work shifts that meet operational requirements
- Mobility and ability to move around as per job requirements (including with the use of aids)
- Vision, hearing (including with the use of aids)
• *Skills & Knowledge**:
• *Core & Personal behavioral competencies**
- Motivating others / gaining co-operation
- Decision-making
- Training; coaching; keeping abreast of new developments in field
- Analysing / Diagnosing performance of the outlet / product performance
- Reviewing - Assessing feasibility; assessing compliance; efficiencies
- Appraising / Developing Others including evaluating for
- recruitment, performance, coaching and training
- Controlling people and non-people resources
- Influencing & negotiating skills
• *Technical / proficiency competencies**
- Gaming operational knowledge
- Rapid tracking and review of visual information
- Use pf surveillance equipment
- Betting procedures
- Compliance procedures and regulations
- Advanced responsible gambling principles
- Proficient computer skills
- Prolonged attention span
- Financial management
- Proficient Computer Skills - MS Office; EGS
- High levels of integrity
- English verbal communication skills
• *Key Performance Areas**:
• *Surveillance & Security Strategic Planning & Meeting Coordination**:

- Understand the Group Surveillance and Security strategies and align Unit strategy
- Develop strategic objectives for the Unit’s Surveillance and Security deliverables
- Facilitate the management and achievement of milestones of deliverables
- Understand and integrate leading trends and technology with regards surveillance and
- security practices
- Conduct a risk analysis of the business unit areas with regard to internal and external
- risk and compliance management
- Manage and allocate people and operational resources
- Align practices with EE, SD and procurement transformation strategies which contribute
- towards BBBEE targets being achieved for the property
- Act as a Subject
• *Surveillance & Security Standards and Governance**
- Oversee the development and availability of surveillance and security standards and
- processes at a unit level - ensuring they are updated and communicated-
- Integrates Group standards into Unit Operations
- Monitor and align practices with new legislative compliance, gaming regulation
- requirements and security protocols-
- Implement sufficient control measures (including systems and processes) & checks within
- each department to mitigate any risk to the business.-
- Conduct weekly walkabouts of all functional areas, both front of house and back of house
- areas to monitor compliance-
- Ensure all staff are trained and found competent against regulatory requirements
- Works with internal stakeholders (surveillance, security and internal auditors) to identify
- risk areas and address these-
- Implements CCTV system according to legislative requirements
- Complete the following reports in line with relevant requirements:

- Gaming Board reports
- Investigative/ Audit Reports
- Monthly Financial Review reports
- Risk Reports
- Month end reports
- FIC reporting
• *People Management**:

- Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations
- Provides motivation and leadership to promote positive working relationships and employee relations within the department
- Track, measure and enhance employee engagement
- Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
- Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
- Source and Select talent as per EE plan
- Drive the employee value proposition
- Performance Management and coaching of reporting managers to ensure KPA’s are achieved
- Facilitates a performance management culture
• *Budget Management**:
Financial Management for the Unit Surveillance and Security functions including:

- Budget
- Cost management
- Capex
- PIP and forecasting
- Financial reporting for t