Control Room Operator - Security Operations
Company
MPOWER
Location
Pretoria
Via
via Indeed
Job Description
Control Room Operator – Security Operations
Job Overview
The Control Room Operator – Security Operations is responsible for the effective monitoring, coordination, and response management of all security systems and field resources from the control room environment. The role ensures real‑time surveillance, incident detection, emergency response coordination, and accurate communication with internal teams, clients, and external authorities. Key responsibilities include CCTV monitoring, alarm management, dispatching armed response and guarding teams, maintaining incident logs, ensuring compliance with security protocols, and supporting continuous improvement of control room procedures. The position requires a high level of vigilance, professionalism, and the ability to remain calm and decisive under pressure. Must be based in Pretoria and/or surrounding areas.
Qualifications & Experience
• Grade 12 (Matric)
• Valid PSIRA registration (minimum Grade C; Grade B or A advantageous)
• Relevant security, surveillance, or control room certification advantageous
• Minimum 2–5 years' experience in a security control room or operations centre environment
• Proven experience with CCTV surveillance systems, alarm monitoring, and access control platforms
• Experience dispatching response teams and liaising with emergency services (SAPS, EMS, Fire)
• Knowledge of security legislation, incident reporting, and standard operating procedures
• Willingness to work shifts, weekends, and public holidays
• Clear criminal record
• Must be based in Pretoria and surrounding suburbs
Skills & Knowledge
• Strong situational awareness and attention to detail
• Ability to monitor multiple systems and incidents simultaneously
• Excellent verbal and written communication skills
• Sound decision‑making and problem‑solving ability under pressure
• High level of integrity, confidentiality, and professionalism
• Strong incident logging, reporting, and record‑keeping skills
• Ability to follow and enforce standard operating procedures (SOPs)
• Team collaboration and coordination with field personnel
• Conflict escalation and emergency response handling skills
• Computer literacy (CCTV software, alarm platforms, radio systems, MS Office)
Key Duties & Responsibilities
• Monitor CCTV cameras, alarm systems, and tracking platforms
• Identify, assess, and escalate security threats or irregular activities
• Dispatch appropriate response units and track response effectiveness
• Maintain accurate incident reports, shift logs, and escalation records
• Communicate with stakeholders, supervisors, and emergency services as required
• Ensure compliance with PSIRA regulations and company policies
• Support audits, investigations, and post‑incident reviews
• Participate in continuous improvement of control room procedures
Job Overview
The Control Room Operator – Security Operations is responsible for the effective monitoring, coordination, and response management of all security systems and field resources from the control room environment. The role ensures real‑time surveillance, incident detection, emergency response coordination, and accurate communication with internal teams, clients, and external authorities. Key responsibilities include CCTV monitoring, alarm management, dispatching armed response and guarding teams, maintaining incident logs, ensuring compliance with security protocols, and supporting continuous improvement of control room procedures. The position requires a high level of vigilance, professionalism, and the ability to remain calm and decisive under pressure. Must be based in Pretoria and/or surrounding areas.
Qualifications & Experience
• Grade 12 (Matric)
• Valid PSIRA registration (minimum Grade C; Grade B or A advantageous)
• Relevant security, surveillance, or control room certification advantageous
• Minimum 2–5 years' experience in a security control room or operations centre environment
• Proven experience with CCTV surveillance systems, alarm monitoring, and access control platforms
• Experience dispatching response teams and liaising with emergency services (SAPS, EMS, Fire)
• Knowledge of security legislation, incident reporting, and standard operating procedures
• Willingness to work shifts, weekends, and public holidays
• Clear criminal record
• Must be based in Pretoria and surrounding suburbs
Skills & Knowledge
• Strong situational awareness and attention to detail
• Ability to monitor multiple systems and incidents simultaneously
• Excellent verbal and written communication skills
• Sound decision‑making and problem‑solving ability under pressure
• High level of integrity, confidentiality, and professionalism
• Strong incident logging, reporting, and record‑keeping skills
• Ability to follow and enforce standard operating procedures (SOPs)
• Team collaboration and coordination with field personnel
• Conflict escalation and emergency response handling skills
• Computer literacy (CCTV software, alarm platforms, radio systems, MS Office)
Key Duties & Responsibilities
• Monitor CCTV cameras, alarm systems, and tracking platforms
• Identify, assess, and escalate security threats or irregular activities
• Dispatch appropriate response units and track response effectiveness
• Maintain accurate incident reports, shift logs, and escalation records
• Communicate with stakeholders, supervisors, and emergency services as required
• Ensure compliance with PSIRA regulations and company policies
• Support audits, investigations, and post‑incident reviews
• Participate in continuous improvement of control room procedures
Frequently Asked Questions
Quick answers about Welder Jobs
What is the 2026 national minimum wage for welders in South Africa?
The Department of Employment and Labour sets the national minimum wage at R28.79 per hour from 1 March 2026 for all sectors including welding. Welders working more than 45 hours per week must receive 1.5 times this rate for overtime. Employers must display the wage schedule at every workplace.
Which trade certificate is required to legally work as a welder in South Africa in 2026?
Welders must hold a QCTO-registered occupational certificate in welding at NQF Level 4 obtained after completing a minimum 3-year apprenticeship and passing the trade test at an accredited centre. The certificate number must be verifiable on the QCTO database before any employer can hire the welder.
How many hours per week and days of annual leave apply to welder contracts in 2026?
Welders are limited to 45 ordinary hours per week and 8 hours per day under the Basic Conditions of Employment Act. They are entitled to 21 consecutive days of paid annual leave after every 12 months of employment, calculated from the date of engagement.
What documents must South African welders submit when applying for formal employment in 2026?
Applicants must provide a valid South African ID, QCTO trade certificate, valid bank account details, and proof of UIF registration number. Employers are required to verify the trade certificate directly with the QCTO before issuing an employment contract.
