Housekeeping Supervisor
Company
THE Pretoria Hotel
Location
Pretoria
Posted
11 days ago
Via
via Glassdoor
Apply On
Job Description
Join Our Team
THE Pretoria Hotel is seeking a motivated, detail-oriented, and experienced Housekeeping Supervisor to join our Housekeeping team. The successful candidate will be responsible for supervising the daily housekeeping operations, ensuring that all guest rooms, public areas, conference facilities, and back-of-house areas meet the hotel's high standards of cleanliness, hygiene, and presentation.
This role requires a hands-on leader with excellent organisational skills, a commitment to service excellence, and the ability to motivate and support a housekeeping team in a fast-paced hotel environment.
Key Responsibilities
Housekeeping Operations
• Supervise the daily activities of the housekeeping team to ensure efficient and effective cleaning operations. Allocate daily room assignments and monitor productivity. Inspect guest rooms, public areas, conference facilities, and back-of-house areas to ensure they meet hotel quality standards. Ensure all vacant, occupied, and departure rooms are cleaned and serviced according to hotel procedures. Monitor room turnaround times to ensure rooms are available for arriving guests. Report maintenance faults, damaged items, and safety hazards promptly.
Team Leadership
• Supervise, coach, and motivate housekeeping staff to deliver exceptional service. Assist with the induction and on-the-job training of new employees. Monitor staff attendance, punctuality, grooming, and performance. Promote teamwork, professionalism, and adherence to hotel standards. Assist the Executive Housekeeper with performance management and disciplinary matters when required.
Inventory & Linen Control
• Monitor stock levels of linen, guest amenities, cleaning materials, and housekeeping supplies. Ensure housekeeping trolleys and storerooms are clean, organised, and adequately stocked. Assist with regular stock counts and inventory control. Minimise waste and ensure proper use of cleaning chemicals and equipment.
Guest Service
• Respond promptly and professionally to guest requests and housekeeping-related concerns. Follow up on guest complaints to ensure complete resolution. Work closely with the Front Office to prioritise room availability and special guest requests.
Health, Safety & Compliance
• Ensure compliance with health, safety, hygiene, and environmental standards. Promote safe work practices and the correct use of cleaning equipment and chemicals. Ensure housekeeping staff comply with hotel policies, procedures, and grooming standards.
Minimum Requirements
• Grade 12 (Matric) or equivalent. Certificate or Diploma in Hospitality Management or Housekeeping will be advantageous. Minimum of 2–3 years' experience in a housekeeping supervisory role within a hotel or hospitality environment. Sound knowledge of housekeeping procedures, cleaning techniques, and hotel service standards. Good leadership, organisational, and communication skills. Computer literacy will be advantageous. Ability to work flexible shifts, including weekends and public holidays.
Key Competencies
• Strong leadership and supervisory skills Excellent attention to detail Good organisational and planning abilities Customer service orientation Effective communication and interpersonal skills Ability to work under pressure Problem-solving and decision-making skills Reliable, honest, and accountable Commitment to maintaining high cleanliness standards
Why Join THE Pretoria Hotel?
At THE Pretoria Hotel, we are committed to providing our guests with a clean, comfortable, and welcoming environment. As a Housekeeping Supervisor, you will play a key role in maintaining our high service standards while supporting and developing a dedicated housekeeping team. We offer a professional and supportive workplace with opportunities for career growth and development.
Pay: R6 500,00 - R8 000,00 per month
Work Location: In person
THE Pretoria Hotel is seeking a motivated, detail-oriented, and experienced Housekeeping Supervisor to join our Housekeeping team. The successful candidate will be responsible for supervising the daily housekeeping operations, ensuring that all guest rooms, public areas, conference facilities, and back-of-house areas meet the hotel's high standards of cleanliness, hygiene, and presentation.
This role requires a hands-on leader with excellent organisational skills, a commitment to service excellence, and the ability to motivate and support a housekeeping team in a fast-paced hotel environment.
Key Responsibilities
Housekeeping Operations
• Supervise the daily activities of the housekeeping team to ensure efficient and effective cleaning operations. Allocate daily room assignments and monitor productivity. Inspect guest rooms, public areas, conference facilities, and back-of-house areas to ensure they meet hotel quality standards. Ensure all vacant, occupied, and departure rooms are cleaned and serviced according to hotel procedures. Monitor room turnaround times to ensure rooms are available for arriving guests. Report maintenance faults, damaged items, and safety hazards promptly.
Team Leadership
• Supervise, coach, and motivate housekeeping staff to deliver exceptional service. Assist with the induction and on-the-job training of new employees. Monitor staff attendance, punctuality, grooming, and performance. Promote teamwork, professionalism, and adherence to hotel standards. Assist the Executive Housekeeper with performance management and disciplinary matters when required.
Inventory & Linen Control
• Monitor stock levels of linen, guest amenities, cleaning materials, and housekeeping supplies. Ensure housekeeping trolleys and storerooms are clean, organised, and adequately stocked. Assist with regular stock counts and inventory control. Minimise waste and ensure proper use of cleaning chemicals and equipment.
Guest Service
• Respond promptly and professionally to guest requests and housekeeping-related concerns. Follow up on guest complaints to ensure complete resolution. Work closely with the Front Office to prioritise room availability and special guest requests.
Health, Safety & Compliance
• Ensure compliance with health, safety, hygiene, and environmental standards. Promote safe work practices and the correct use of cleaning equipment and chemicals. Ensure housekeeping staff comply with hotel policies, procedures, and grooming standards.
Minimum Requirements
• Grade 12 (Matric) or equivalent. Certificate or Diploma in Hospitality Management or Housekeeping will be advantageous. Minimum of 2–3 years' experience in a housekeeping supervisory role within a hotel or hospitality environment. Sound knowledge of housekeeping procedures, cleaning techniques, and hotel service standards. Good leadership, organisational, and communication skills. Computer literacy will be advantageous. Ability to work flexible shifts, including weekends and public holidays.
Key Competencies
• Strong leadership and supervisory skills Excellent attention to detail Good organisational and planning abilities Customer service orientation Effective communication and interpersonal skills Ability to work under pressure Problem-solving and decision-making skills Reliable, honest, and accountable Commitment to maintaining high cleanliness standards
Why Join THE Pretoria Hotel?
At THE Pretoria Hotel, we are committed to providing our guests with a clean, comfortable, and welcoming environment. As a Housekeeping Supervisor, you will play a key role in maintaining our high service standards while supporting and developing a dedicated housekeeping team. We offer a professional and supportive workplace with opportunities for career growth and development.
Pay: R6 500,00 - R8 000,00 per month
Work Location: In person
Frequently Asked Questions
Quick answers about Packing Staff Jobs
What is the minimum wage for Packing Staff Jobs in South Africa in 2026?
As per the Department of Employment and Labour, the minimum wage for packing staff in South Africa is R32.45 per hour as of 1 March 2026. Overtime must be paid at 1.5 times the hourly rate after 45 hours per week.
Do packing staff jobs in South Africa require a specific qualification or experience level?
As per the Department of Employment and Labour, packing staff roles require no formal tertiary qualification but a Grade 10 certificate is the standard entry threshold with at least 3 months prior warehouse experience preferred. Employers must verify identity documents and criminal record checks for all hires.
What documents are needed to apply for packing staff jobs in South Africa?
As per the Department of Employment and Labour, applicants must submit a valid South African ID, proof of address, bank details, and a signed employment contract before starting work. UIF registration is mandatory within 7 days of employment commencement.
What are the standard working hours and leave entitlements for packing staff in South Africa?
As per the Department of Employment and Labour, packing staff work a maximum of 45 hours per week with at least 21 consecutive days of annual leave after 12 months of service. Sick leave is capped at 36 days over a 3-year cycle.
