Driver Operations Specialist
Company
inDrive
Location
Pretoria
Posted
27 days ago
Via
LinkedIn
Apply On
Job Description
Department: Market Operations & Supply
Location: South Africa
Description
We are looking for a proactive and results-driven Driver Operations Specialist to oversee and optimize the end-to-end driver lifecycle. This role will focus on attracting, activating, reactivating, and retaining drivers while ensuring operational efficiency and strong performance across multiple territories. The ideal candidate will combine strong analytical skills with leadership capabilities to drive team performance and enhance driver engagement strategies.
Key Responsibilities
• Lead Driver Engagement Processes: Oversee and optimize activities focused on attracting, activating, reactivating, and retaining drivers, ensuring process efficiency and effectiveness.
• Mentor and Drive Team: Provide advanced training to agents, offering guidance to enhance their skills, improve performance, and maintain high levels of motivation.
• Monitor and Optimize KPIs: Analyze the driver funnel from app installation to order creation, identify performance trends, and implement data-driven strategies to improve key performance indicators (KPIs) across various territories.
• Design and Implement Motivational Programs: Lead the development and execution of innovative motivational initiatives and training programs to sustain agent engagement and foster growth.
• Develop Activation and Reactivation Strategies: Take ownership of adapting and continuously improving strategies to maximize driver activation and reactivation rates.
• Monitor Call Quality and Scripts: Oversee the development and effectiveness of call scripts, ensure high-quality interactions with users, and test various hypotheses to improve outcomes.
• Coordinate City Launches: Plan and coordinate city launches, setting clear objectives and providing the necessary tools. Travel to new cities to manage on-the-ground recruitment efforts and ensure successful launches.
• Supplier & Recruiter Relationship Management: Manage and strengthen relationships with suppliers and recruiters, serving as the primary point of contact for inquiries, support, and ensuring the success of these partnerships.
• Partnerships engagement: Ensure the best partners line-up providing attractive offer to drivers
Skills, Knowledge & Expertise
• Knowledge of call quality monitoring and script optimization.
• Ability to manage city launches and on-ground driver recruitment.
• Strong stakeholder management and partnership development skills.
• Excellent analytical, problem-solving, and communication skills.
Job Benefits
• Annual Contract to be renewed every year upon mutual agreement & to be deemed indefinite contract after the 2nd year.
• annual leaves as per labor law
• Medical Aid as per company policy.
• financial assistance in the event of major life events
Location: South Africa
Description
We are looking for a proactive and results-driven Driver Operations Specialist to oversee and optimize the end-to-end driver lifecycle. This role will focus on attracting, activating, reactivating, and retaining drivers while ensuring operational efficiency and strong performance across multiple territories. The ideal candidate will combine strong analytical skills with leadership capabilities to drive team performance and enhance driver engagement strategies.
Key Responsibilities
• Lead Driver Engagement Processes: Oversee and optimize activities focused on attracting, activating, reactivating, and retaining drivers, ensuring process efficiency and effectiveness.
• Mentor and Drive Team: Provide advanced training to agents, offering guidance to enhance their skills, improve performance, and maintain high levels of motivation.
• Monitor and Optimize KPIs: Analyze the driver funnel from app installation to order creation, identify performance trends, and implement data-driven strategies to improve key performance indicators (KPIs) across various territories.
• Design and Implement Motivational Programs: Lead the development and execution of innovative motivational initiatives and training programs to sustain agent engagement and foster growth.
• Develop Activation and Reactivation Strategies: Take ownership of adapting and continuously improving strategies to maximize driver activation and reactivation rates.
• Monitor Call Quality and Scripts: Oversee the development and effectiveness of call scripts, ensure high-quality interactions with users, and test various hypotheses to improve outcomes.
• Coordinate City Launches: Plan and coordinate city launches, setting clear objectives and providing the necessary tools. Travel to new cities to manage on-the-ground recruitment efforts and ensure successful launches.
• Supplier & Recruiter Relationship Management: Manage and strengthen relationships with suppliers and recruiters, serving as the primary point of contact for inquiries, support, and ensuring the success of these partnerships.
• Partnerships engagement: Ensure the best partners line-up providing attractive offer to drivers
Skills, Knowledge & Expertise
• Knowledge of call quality monitoring and script optimization.
• Ability to manage city launches and on-ground driver recruitment.
• Strong stakeholder management and partnership development skills.
• Excellent analytical, problem-solving, and communication skills.
Job Benefits
• Annual Contract to be renewed every year upon mutual agreement & to be deemed indefinite contract after the 2nd year.
• annual leaves as per labor law
• Medical Aid as per company policy.
• financial assistance in the event of major life events
Frequently Asked Questions
Quick answers about Driver Jobs
What is the national minimum wage for code 10 and 14 truck drivers in South Africa from 1 March 2026?
As per the Department of Employment and Labour, the national minimum wage for drivers is R32.50 per hour from 1 March 2026. This equates to R6 500 per month for a 200-hour month with overtime paid at 1.5 times the rate after 45 hours per week.
Do foreign nationals need a work visa to apply for driver jobs in South Africa in 2026?
As per the Department of Home Affairs, foreign nationals require a valid General Work Visa or Critical Skills Work Visa before starting any driver employment in 2026. The visa must be endorsed for the specific occupation and employer on the quota list.
What PrDP and experience are required for bus and truck driver vacancies in South Africa?
As per the Department of Transport, applicants need a valid Professional Driving Permit (PrDP) category P or D plus at least 24 months driving experience on the relevant vehicle code. A Grade 10 certificate and clean criminal record are also mandatory.
Which documents must be submitted when applying for a driver post through the Department of Employment and Labour in 2026?
As per the Department of Employment and Labour, applicants must submit a certified ID copy, valid driver’s licence, PrDP, recent tax clearance, and proof of residence dated within three months. All documents must be uploaded via the ESSA online portal before 31 December 2026.
