Operations Manager (Cleaning & facilities Industry)
Company
GMM Nexus Consulting
Location
Durban
Posted
2 hours ago
Via
via LinkedIn
Apply On
Job Description
Role Overview
We are seeking an experienced Operations Manager to oversee and drive service excellence across multiple cleaning contracts. This role is responsible for managing daily operations, ensuring SLA delivery, maintaining strong client relationships, and leading large teams across various sites. You will play a key role in operational efficiency, financial performance, and business growth.
Key Responsibilities
Operations & Service Delivery
• Oversee daily operations across multiple sites, ensuring high-quality service delivery
• Manage resource allocation and staffing to meet SLA requirements
• Conduct regular site visits, inspections, and quality checks
• Ensure work schedules and job cards are in place and adhered to
• Maintain company standards, policies, and cleaning methodologies
• Manage asset control, equipment maintenance, and consumables
Client Relationship Management
• Build and maintain strong client relationships
• Conduct regular client meetings and ensure service expectations are met
• Proactively address client concerns and mitigate contract risks
• Identify upselling and contract growth opportunities
People & Labour Management
• Lead, develop, and manage large teams (managers, supervisors, cleaners)
• Oversee recruitment, performance management, and training initiatives
• Ensure compliance with labour legislation, IR processes, and disciplinary procedures
• Represent the business in CCMA cases and union engagements where required
Financial & Commercial Management
• Manage budgets, forecasts, and cost controls across all sites
• Monitor labour costs, consumables, and overall unit profitability
• Ensure accurate billing, financial reporting, and debtor management
• Identify and drive additional revenue opportunities within contracts
Health, Safety & Compliance
• Ensure full compliance with OHS and industry regulations
• Maintain adherence to company policies and statutory requirements
Qualifications & Experience
• Minimum: Matric
• Advantage: Relevant tertiary qualification
• Minimum 5 years’ experience in a similar operations management role
• Proven experience managing large teams and multiple client sites
Other Requirements
• Valid driver’s license and own reliable vehicle
We are seeking an experienced Operations Manager to oversee and drive service excellence across multiple cleaning contracts. This role is responsible for managing daily operations, ensuring SLA delivery, maintaining strong client relationships, and leading large teams across various sites. You will play a key role in operational efficiency, financial performance, and business growth.
Key Responsibilities
Operations & Service Delivery
• Oversee daily operations across multiple sites, ensuring high-quality service delivery
• Manage resource allocation and staffing to meet SLA requirements
• Conduct regular site visits, inspections, and quality checks
• Ensure work schedules and job cards are in place and adhered to
• Maintain company standards, policies, and cleaning methodologies
• Manage asset control, equipment maintenance, and consumables
Client Relationship Management
• Build and maintain strong client relationships
• Conduct regular client meetings and ensure service expectations are met
• Proactively address client concerns and mitigate contract risks
• Identify upselling and contract growth opportunities
People & Labour Management
• Lead, develop, and manage large teams (managers, supervisors, cleaners)
• Oversee recruitment, performance management, and training initiatives
• Ensure compliance with labour legislation, IR processes, and disciplinary procedures
• Represent the business in CCMA cases and union engagements where required
Financial & Commercial Management
• Manage budgets, forecasts, and cost controls across all sites
• Monitor labour costs, consumables, and overall unit profitability
• Ensure accurate billing, financial reporting, and debtor management
• Identify and drive additional revenue opportunities within contracts
Health, Safety & Compliance
• Ensure full compliance with OHS and industry regulations
• Maintain adherence to company policies and statutory requirements
Qualifications & Experience
• Minimum: Matric
• Advantage: Relevant tertiary qualification
• Minimum 5 years’ experience in a similar operations management role
• Proven experience managing large teams and multiple client sites
Other Requirements
• Valid driver’s license and own reliable vehicle
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the 2026 national minimum wage for cleaning staff in South Africa without a matric certificate?
As per the Department of Employment and Labour, the national minimum wage for cleaning staff is R25.42 per hour from 1 March 2026. Employers must pay this rate for all hours worked including the first 45 hours per week with no exceptions for entry-level roles.
Which documents are required to apply for cleaning staff positions through the Department of Employment and Labour in 2026?
As per the Department of Employment and Labour, applicants need a valid South African ID, proof of address, and bank details uploaded to the ESSA system by 31 December 2025. No matric certificate or prior experience is mandatory for registration.
How many hours per week and days of annual leave apply to cleaning staff contracts in South Africa from 2026?
As per the Department of Employment and Labour, cleaning staff may work a maximum of 45 ordinary hours per week with at least 21 consecutive days of paid annual leave after 12 months of service. Overtime above 45 hours must be paid at 1.5 times the hourly rate.
What tax deductions apply to cleaning staff earning R25.42 per hour in South Africa in 2026?
As per the Department of Employment and Labour, cleaning staff earning below R95 750 per year pay zero income tax in the 2026 tax year. Employers must still deduct UIF at 1% of gross salary up to R177.12 per month.
