Security Guard for Hub of Hope

The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization. Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Job Description

Job Summary: By remaining alert and observant, Hub of Hope Security Guards will work, as part of the team, to ensure the overall safety of participants, staff and volunteers throughout the site.
Essential Duties and Responsibilities
General Expectations
o Monitor the flow of participants into the Hub of Hope.
o Maintain a watchful eye on open spaces, while also remaining alert to disturbances in other corners of the Hub, including the hospitality suite, the administrative suite and the clinic.
o Conduct regular and unscheduled rounds of the upper and lower levels of the Hub of Hope.
o Monitor security cameras, using them effectively to prevent potential incidents before they arise.

Incidents
• Remain aware of any incidents occurring during the day or during the previous day.
• Become familiar with the names and faces any participants who have been asked to take a break from the Hub of Hope.
• Use appropriate de-escalation techniques to respond to incidents when they arise.
• Use physical intervention only as a last resort, when required to protect oneself or others from imminent bodily harm.
• Record observations and complete incident reports as required.

Communication
o Maintain regular communication with other Hub security guards throughout the day. Notify one another and the administrator on duty before leaving a post or taking a break.
o Report any unusual, unlawful, or unethical behavior to the administrator on duty immediately, along with any other questions or concerns.
End of Shift
o Complete closing rounds by checking all areas of the Hub and all rooms to ensure that all doors have been secured, all participants have left, and there are no unauthorized persons remaining in the Concourse.
Other Duties
o Participate in staff meetings
o Complete all required trainings
o Assist in emergency response as needed.
o Complete other duties as assigned.

Minimum Qualifications
• 1-2 years of experience as a security guard
• 1-2 years of experience [CP1] in the social service system or a homeless provider network

o Excellent listening, communication, collaboration, and teamwork skills
o Ability to deal effectively with resistance
Preferred Qualifications

High School Diploma or GED

Valid Driver’s License

Project HOME is an Equal Opportunity Employer

[CP1]What about experience as a security guard?

Project HOME benefits include Medical, Dental, Vision, Flexible Spending Account plans (Health, Dependent Care, Transit, Parking), Paid Parental leave, and a student loan support program. Project HOME has partnered with Savi to help employees navigate the complexities of federal student loan programs such as Public Service Loan Forgiveness (PSLF). Project HOME offers Scholarship Programs thru Capella University for full-tuition Bachelor, Master’s Doctoral, in addition to a number of certificate degree programs. Project HOME's partnership also allows your employees to utilize a 15% discount on any Capella courses, as well as 10 free Sophia Learning courses. Project HOME provides Paid Time Off a minimum of 27 days annually, which includes vacation, personal, sick days, Floating holidays, Holidays, and sabbatical leave. Employer sponsored benefit plans include Life Insurance, Short Term Disability, 401 (k) with employer match up to 5% in addition to an Employee Assistance Program. Voluntary benefits include Accident, Critical Illness/Cancer, and Hospital Indemnity Coverage. and Voluntary Life Insurance.