Operations Partner, Burger King, US Northeast
Company
Restaurant Brands International
Location
Philadelphia, PA
Job Type
Full-time
Posted
6 days ago
Via
via Careers At RBI
Job Description
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Operations Partner, Burger King is responsible for driving operational excellence and performance across franchise organizations within a designated market. Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards. The Operations Partner provides strategic support, ensuring that each restaurant achieves company objectives and meets operational standards.
Roles & Responsibilities:
• Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency.
• Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations.
• Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency.
• Implement and oversee corrective action plans for franchisees to resolve any issues identified in operational assessments.
• Execute system-wide initiatives, such as equipment certifications, training programs, and operational protocols to maintain consistency across the brand.
• Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed.
• Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements.
• Provide coaching and targeted training to restaurant teams, focusing on leadership development and operational skills.
• Onboard new franchisees and assist with expansion site preparation, ensuring alignment with brand expectations and operational readiness.
• Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making.
• Drive continuous improvement by implementing data-driven action plans tailored to each franchise’s unique operational needs.
• Regularly review and discuss performance metrics with franchisees to identify areas for growth and develop strategies to achieve desired results.
Skills & Qualifications:
• Bachelor’s degree in Business, Hospitality, or a related field required.
• 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.
• Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics.
• Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset.
• Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders.
• Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment.
#burgerking
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Operations Partner, Burger King is responsible for driving operational excellence and performance across franchise organizations within a designated market. Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards. The Operations Partner provides strategic support, ensuring that each restaurant achieves company objectives and meets operational standards.
Roles & Responsibilities:
• Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency.
• Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations.
• Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency.
• Implement and oversee corrective action plans for franchisees to resolve any issues identified in operational assessments.
• Execute system-wide initiatives, such as equipment certifications, training programs, and operational protocols to maintain consistency across the brand.
• Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed.
• Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements.
• Provide coaching and targeted training to restaurant teams, focusing on leadership development and operational skills.
• Onboard new franchisees and assist with expansion site preparation, ensuring alignment with brand expectations and operational readiness.
• Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making.
• Drive continuous improvement by implementing data-driven action plans tailored to each franchise’s unique operational needs.
• Regularly review and discuss performance metrics with franchisees to identify areas for growth and develop strategies to achieve desired results.
Skills & Qualifications:
• Bachelor’s degree in Business, Hospitality, or a related field required.
• 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.
• Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics.
• Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset.
• Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders.
• Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment.
#burgerking
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Frequently Asked Questions
Quick answers about Packing Jobs
What is the minimum wage for Packing Jobs in the United States?
As per the U.S. Department of Labor, the minimum wage for packing jobs in the United States is $7.25 per hour as of 2026. Non-exempt packing workers must receive overtime compensation at 1.5 times their regular rate for all hours worked beyond 40 in a workweek.
What are the required working hours, overtime rules, and leave benefits for packing jobs in the United States?
The Fair Labor Standards Act mandates a 40-hour workweek for packing jobs, with mandatory overtime pay after 40 hours as of 2026. Eligible employees receive up to 12 weeks of unpaid, job-protected leave under the Family and Medical Leave Act after completing 12 months of service with their employer.
What tax withholdings apply to packing job wages in the United States?
Packing job employees must have 6.2 percent Social Security tax and 1.45 percent Medicare tax withheld from wages under FICA as of 2026. Employers also withhold federal income tax based on IRS Publication 15 tables, with an additional 0.9 percent Medicare surtax applying to wages over $200,000 for single filers.
What visa or work permit requirements apply to non-citizens seeking packing jobs in the United States?
Non-citizens must obtain employment authorization through USCIS before starting packing jobs, typically via H-2B temporary non-agricultural worker visas with a 2026 annual cap of 66,000. Employers must file Form I-129 and demonstrate no qualified U.S. workers are available.
