Security Manager

Description

Qiddiya Investment Company (QIC) is developing a diverse asset portfolio including staff accommodation. As the staff accommodation portfolio scales to approximately 13,000 residential units by 2030, a consistent and well-governed security function is essential to protect residents, staff, visitors, and assets, while supporting safe and compliant community operations.

The Security Manager leads security readiness and day-to-day security operations for the staff accommodation community, from mobilisation and handover through steady-state operations.

The role governs guard force and control room operations, access control and visitor management, CCTV and alarm monitoring, and incident investigation and emergency response, working closely with FM, HSE, and occupying entities to deliver a safe resident experience.

Key Responsibilities

1. Security readiness, plans & procedures
• Develop and maintain the site security plan, post orders, and SOPs covering access control, patrols, control room, and incident response.
• Define security governance for the portfolio (roles, escalation matrix, delegations, and decision rights) and keep it current through periodic reviews.
• Conduct routine security risk assessments and recommend mitigation measures (zoning, lighting, signage, barriers, and procedural controls) in coordination with FM and Delivery teams.
• Ensure security staffing, training, and systems are operationally ready for day-one occupancy and phased handovers.
• Maintain compliance evidence, conduct periodic security audits/drills, and track corrective actions to closure.

2. Guard force, patrols & control room
• Lead 24/7 security operations including gates, visitor processing, patrol routes, and control room monitoring.
• Manage rosters, post coverage, performance and conduct of contracted guards against agreed SLAs.
• Manage security contractors (including guard force providers) through clear scopes, mobilization plans, KPI/SLA governance, and regular performance reviews, ensuring compliance with site rules, QIC standards, and local regulations.
• Administer access governance (badges/cards, keys, permits, temporary passes) including issuance, revocation, and periodic access reviews.
• Implement post inspections, patrol audits, and supervision routines to verify adherence to SOPs and improve service quality.
• Promote resident-focused security service standards, including professional conduct, complaint handling at first contact, and de-escalation practices.
• Ensure a consistently positive resident experience by delivering security services that are professional, respectful, and responsive, balancing robust controls with customer service and clear communication across all touchpoints (gates, patrols, control room, and incident response).
• Ensure alarm response, escalation, and security system uptime are maintained and tested.

3. Security technology governance
• Oversee CCTV, access control, intruder alarms, and intercoms, ensuring appropriate coverage, availability, and operational use.
• Manage maintenance, upgrades, user access administration, and vendor support; ensure secure handling and retention of video and incident records.
• Manage security technology vendors and service partners, including scoping, service-performance reviews, issue resolution, and coordination of maintenance windows to minimize disruption to residents.
• Manage the security technology lifecycle (asset register, warranties, renewals, spares strategy, and end-of-life replacement planning).
• Ensure systems are correctly configured and integrated (where applicable) and that operators receive role-based training and controlled user provisioning.
• Enforce controls for access to surveillance systems and recordings, including authorisation levels, retention schedules, and secure sharing protocols.

4. Incidents, investigations & reporting
• Run a consistent incident management process (logging, escalation, investigation, evidence capture, and closure).
• Maintain investigation standards and case files (statements, evidence logs, timelines, and findings) with clear handover points for HR/Legal when required.
• Prepare regular management reports and dashboards (incident KPIs, hotspots, repeat offenders, and corrective actions) to support decision-making.
• Analyze trends and root causes; implement corrective and preventive actions to reduce repeat issues and resident risk.
• Design and implement preventive security initiatives based on trends (awareness messages, targeted patrol plans, and procedural updates).

5. Compliance, authorities & stakeholders
• Ensure security operations comply with applicable regulations, QIC policies, and community rules; maintain audit-ready records.
• Coordinate with FM, HSE, occupying entities, and relevant authorities on security matters, incidents, and escalations.
• Act as the primary security coordination point for the staff accommodation community during investigations, incidents, and emergencies, liaising with relevant government agencies and external stakeholders, supporting and ensuring timely communication and escalation through agreed command-and-control structures.
• Support community rule enforcement and access discipline by defining clear processes for violations, appeals/escalations, and documentation.
• Provide security planning inputs for peak occupancy periods and community activities (staffing levels, access arrangements, and control measures).
• Deliver security awareness communications for residents and site users (e.g., reporting channels, personal safety, prohibited items, and access rules).

6. Emergency response & crisis management
• Maintain emergency response playbooks and escalation protocols for security incidents and life-safety events, aligned with FM/HSE.
• Lead security crisis coordination during major incidents, including command-and-control routines, stakeholder updates, and accurate event logging.
• Coordinate recovery and continuity actions following incidents (restoring coverage, temporary measures, and re-opening controls) in alignment with FM and HSE.
• Plan and lead drills; conduct post-incident reviews and update procedures based on lessons learned.

Requirements

Qualifications & competencies
• Bachelor’s degree in security management, criminology, risk management, or relevant experience.
• Experience leading security operations for large residential, mixed-use, hospitality, campus, or workforce accommodation environments.
• Strong knowledge of physical security risk assessment, access control, CCTV operations, and control room procedures.
• Proven ability to manage contracted guard force providers, SLAs, rosters, and service quality.
• Strong incident management, investigation, reporting, and stakeholder communication skills.
• Saudi experience and working knowledge of local compliance frameworks is a strong advantage.

Professional certifications
• Security certification (e.g., CPP, PSP, or equivalent) – desirable.
• Health & Safety certification (e.g., NEBOSH, IOSH, or equivalent) – desirable.
• Experience/training in security systems (CCTV/access control) and control room operations – advantageous.
• (Certifications are preferred but not mandatory and may be substituted by relevant experience.)

Years of experience
• 8 plus years of experience in security operations within large residential, mixed-use, hospitality, or workforce accommodation environments.
• Saudi national.