Operation Supervisor
Company
Ninja
Location
Riyadh
Job Type
Full-time
Posted
1 day ago
Via
via GulfTalent.com
Apply On
Job Description
Description
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
Frequently Asked Questions
Quick answers about Packing Jobs
What is the minimum wage for Packing Jobs in Saudi Arabia in 2026?
As per the Ministry of Human Resources and Social Development, the minimum wage for Saudi nationals in private sector roles including packing jobs is 4000 SAR per month as of 2026 with overtime paid at 1.5 times the hourly rate after 8 hours daily. Non-Saudi workers in packing roles have no mandated minimum wage under current labor law.
What visa and work permit documents are required for non-Saudi workers in Packing Jobs?
Non-Saudi applicants for packing jobs must obtain a work visa through the Qiwa platform sponsored by a licensed employer with a valid Nitaqat rating, followed by a medical test and iqama issuance within 90 days of arrival as of 2026. The employer pays the 9600 SAR annual work permit fee.
What education and experience are needed to qualify for Packing Jobs in Saudi Arabia?
Packing jobs require no formal education beyond basic literacy but demand at least 1 year of warehouse or factory experience for non-Saudis under HRSD guidelines effective 2026. Saudis receive priority under Nitaqat with no experience threshold for entry-level packing positions.
What documents are required to apply for Packing Jobs through official channels?
Applications for packing jobs require a valid passport, attested educational certificates if any, medical fitness report from an approved center, and a signed employment contract uploaded via Qiwa before visa stamping as of 2026. Criminal background clearance from the home country must be submitted within 30 days.
