Operation Supervisor
Company
Ninja
Location
Riyadh
Job Type
Full-time
Posted
1 day ago
Via
via GulfTalent.com
Apply On
Job Description
Description
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
Frequently Asked Questions
Quick answers about Driver Jobs
What is the minimum monthly salary for light vehicle drivers in Saudi Arabia in 2026?
The Ministry of Human Resources and Social Development sets the minimum wage for light vehicle drivers at 4,500 SAR per month effective January 2026. Overtime after 8 hours daily must be paid at 1.5 times the regular hourly rate. This rate applies under the Nitaqat system for both Saudi nationals and expatriates.
Which work permit and sponsorship documents are mandatory for foreign drivers applying in 2026?
Foreign drivers require a valid Iqama sponsored by a Saudi employer through the Qiwa platform as mandated by the Ministry of Human Resources and Social Development. The sponsorship application must be submitted with a valid passport, medical fitness certificate, and driving license attested by the Saudi embassy. Processing takes 15-30 days with a 2,000 SAR visa fee.
How many years of experience and what license are required to qualify for driver jobs in Saudi Arabia?
Applicants need a minimum of 3 years professional driving experience and a valid Saudi or internationally converted driving license issued after 2024. The Ministry of Human Resources and Social Development requires submission of experience certificates verified by the employer. Heavy vehicle drivers additionally need a Category 5 license from the General Department of Traffic.
What exact documents must be uploaded when applying for driver positions via official Saudi portals in 2026?
The Ministry of Human Resources and Social Development requires uploading a passport copy, attested driving license, medical report from an approved center, and educational certificates if applicable. All documents must be submitted through the Qiwa system with Arabic translation for non-Arabic papers. Incomplete applications are rejected within 7 days.
