Operation Officer
Company
justclean
Location
Muscat
Job Type
Full-time
Posted
1 day ago
Via
via Indeed
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Job Description
The Regional Officer is responsible for ensuring operational efficiency and successful order fulfilment within an assigned country, while also supporting other countries in the region when required. This is a shift-based and rotational role, where responsibilities may vary daily based on operational needs.
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
Frequently Asked Questions
Quick answers about Restaurant Jobs
What is the minimum wage for waiters in restaurant jobs in Oman as of 2026?
As per the Ministry of Labour, the minimum wage for waiters in restaurant jobs in Oman is 325 OMR per month as of January 2026 for Omani nationals with overtime at 1.25 times the hourly rate after 8 hours daily. Non-Omani workers receive contract-based pay starting at 200 OMR monthly plus accommodation.
What work permit and visa documents are required for expats applying to restaurant jobs in Oman in 2026?
As per the Ministry of Labour, expats need a valid work permit sponsored by the restaurant employer, a medical fitness certificate from approved centres, and a residence visa issued within 30 days of arrival as of 2026. The employer must pay a 100 OMR visa processing fee and provide a labour card valid for two years.
What education and experience are required for chef positions in Oman restaurants in 2026?
As per the Ministry of Labour, chef positions require a minimum of 3 years documented experience in a commercial kitchen plus a vocational certificate in food preparation, with no degree mandatory as of 2026. Applicants must pass a skills test administered by the employer and hold a valid food safety hygiene certificate renewed every 2 years.
What documents are needed to apply for restaurant jobs through the official Oman labour portal in 2026?
As per the Ministry of Labour, applicants must submit a passport valid for 6 months, recent passport photos, educational certificates attested by the Oman embassy, and a police clearance certificate dated within 3 months as of 2026. All documents are uploaded via the MOL online system before employer sponsorship approval.
