Operation Officer
Company
justclean
Location
Muscat
Job Type
Full-time
Posted
1 day ago
Via
via Indeed
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Job Description
The Regional Officer is responsible for ensuring operational efficiency and successful order fulfilment within an assigned country, while also supporting other countries in the region when required. This is a shift-based and rotational role, where responsibilities may vary daily based on operational needs.
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
Frequently Asked Questions
Quick answers about Plumber Jobs
What is the minimum wage for Plumber Jobs in Oman in 2026?
As per the Ministry of Labour, the minimum wage for plumbers in Oman is 325 OMR per month as of 2026 for Omani nationals in the private sector. Expatriate plumbers receive a basic salary starting at 150 OMR monthly plus food and accommodation allowances of 50 OMR, with overtime paid at 1.25 times the hourly rate after 8 hours per day.
What work permit and visa documents are required for expatriate plumbers in Oman?
As per the Ministry of Labour, expatriate plumbers must obtain a work permit under the employer-sponsored system valid for two years, requiring a valid passport, medical fitness certificate from approved centres, and police clearance from the home country submitted before arrival in 2026. The visa fee is 20 OMR for issuance plus 300 OMR for the residence permit.
What education and experience are required to qualify for plumber jobs in Oman?
As per the Ministry of Labour, plumbers need a minimum of two years of documented experience in plumbing installations and repairs plus a vocational certificate in plumbing or equivalent, with no formal degree required for expatriates applying in 2026. Applicants must be at least 21 years old and pass a skills test at the employer site.
How do I apply for plumber jobs and what documents are needed in Oman?
As per the Ministry of Labour, applications are submitted online via the Ministry portal or through approved recruitment agencies with a completed application form, CV, passport copy, experience certificates, and photos uploaded by 2026. Processing takes 15-30 days after employer approval and payment of 50 OMR recruitment fees.
