Restaurant - Shift Supervisor
Company
Takamul National Company LLC
Location
Muscat
Job Type
Full-time
Via
via BeBee
Job Description
As a Shift Supervisor / Team Leader you will be at the heart of creating exceptional customer experiences and maintaining the highest operational standards.
Your role is to lead and inspire your team, ensuring a welcoming atmosphere, impeccable service, and top-quality products. You’ll manage all aspects of store operations while championing the brand's mission to delight every customer.
• *Key Responsibilities
• *Customer Satisfaction & Experience
• Ensure every customer enjoys an outstanding dining experience through exceptional service and product quality.
• Foster a welcoming, friendly environment that prioritizes customer engagement and satisfaction.
• Address customer feedback and complaints promptly and professionally, turning challenges into opportunities.
• Implement and promote initiatives to enhance customer loyalty and brand experience.
• *Operational Excellence
• Oversee daily store operations, ensuring adherence to company standards in cleanliness, organization, and safety.
• Monitor food preparation processes to maintain quality and consistency in every product served.
• Manage inventory levels, stock rotation, and supply orders to avoid shortages or waste.
• Conduct regular store audits to ensure compliance with health, safety, and hygiene regulations.
• *Team Leadership & Development
• Recruit, train, and motivate a high-performing team passionate about delivering exceptional service.
• Set clear expectations, delegate tasks effectively, and monitor team performance.
• Lead by example, demonstrating excellent customer service, problem-solving, and operational skills.
• Provide coaching and development opportunities to help team members reach their full potential.
• *Financial Performance
• Achieve store sales targets and profitability goals through effective cost management and upselling techniques.
• Oversee cash handling, daily reconciliations, and adherence to financial protocols.
• Monitor labor costs and adjust schedules to ensure operational efficiency.
• *Qualifications and Skills
• Experience: Minimum 3 years in a supervisory or managerial role in the food & beverage or hospitality industry.
• Education: Diploma or degree in hospitality, business management, or a related field is preferred.
• Exceptional leadership and team-building skills.
• Strong focus on customer service and creating memorable experiences.
• Proficiency in managing store operations, including inventory, staffing, and financial tasks.
• Knowledge of food safety and hygiene practices.
• Excellent problem-solving and decision-making abilities.
• *Why Join Us?**
We don’t just make pizza; we create experiences that bring people together. As a Store In-Charge, you’ll have the opportunity to lead a passionate team, deliver unforgettable moments for customers, and uphold the highest standards in every aspect of the business.
Let’s shape the future of great dining experiences together!
Job Type: Full-time
Work Location: In person
Your role is to lead and inspire your team, ensuring a welcoming atmosphere, impeccable service, and top-quality products. You’ll manage all aspects of store operations while championing the brand's mission to delight every customer.
• *Key Responsibilities
• *Customer Satisfaction & Experience
• Ensure every customer enjoys an outstanding dining experience through exceptional service and product quality.
• Foster a welcoming, friendly environment that prioritizes customer engagement and satisfaction.
• Address customer feedback and complaints promptly and professionally, turning challenges into opportunities.
• Implement and promote initiatives to enhance customer loyalty and brand experience.
• *Operational Excellence
• Oversee daily store operations, ensuring adherence to company standards in cleanliness, organization, and safety.
• Monitor food preparation processes to maintain quality and consistency in every product served.
• Manage inventory levels, stock rotation, and supply orders to avoid shortages or waste.
• Conduct regular store audits to ensure compliance with health, safety, and hygiene regulations.
• *Team Leadership & Development
• Recruit, train, and motivate a high-performing team passionate about delivering exceptional service.
• Set clear expectations, delegate tasks effectively, and monitor team performance.
• Lead by example, demonstrating excellent customer service, problem-solving, and operational skills.
• Provide coaching and development opportunities to help team members reach their full potential.
• *Financial Performance
• Achieve store sales targets and profitability goals through effective cost management and upselling techniques.
• Oversee cash handling, daily reconciliations, and adherence to financial protocols.
• Monitor labor costs and adjust schedules to ensure operational efficiency.
• *Qualifications and Skills
• Experience: Minimum 3 years in a supervisory or managerial role in the food & beverage or hospitality industry.
• Education: Diploma or degree in hospitality, business management, or a related field is preferred.
• Exceptional leadership and team-building skills.
• Strong focus on customer service and creating memorable experiences.
• Proficiency in managing store operations, including inventory, staffing, and financial tasks.
• Knowledge of food safety and hygiene practices.
• Excellent problem-solving and decision-making abilities.
• *Why Join Us?**
We don’t just make pizza; we create experiences that bring people together. As a Store In-Charge, you’ll have the opportunity to lead a passionate team, deliver unforgettable moments for customers, and uphold the highest standards in every aspect of the business.
Let’s shape the future of great dining experiences together!
Job Type: Full-time
Work Location: In person
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What exact monthly salary including overtime will I receive as a cleaning staff in Oman after 2026 minimum wage rules?
As per the Ministry of Labour, the minimum basic salary for cleaning staff roles in Oman is 300 OMR per month as of January 2026 with overtime paid at 1.25 times the hourly rate for hours beyond 8 per day. Employers must deposit this into a local bank account by the 7th of each month under Ministerial Decision 2025/189. No deductions for recruitment fees are permitted.
Which exact documents and medical tests are required for an expat cleaning staff visa in Oman starting 2026?
As per the Ministry of Labour, expat cleaning staff need a valid passport, attested educational certificate if any, police clearance from home country, and negative HIV/hepatitis tests from approved Oman centres before visa stamping. The employer submits the application via the MOL e-portal with a 150 OMR visa fee paid by 31 March 2026. Work permit validity is exactly 2 years renewable.
Do I need any education or prior experience certificate to qualify for cleaning staff jobs in Oman in 2026?
As per the Ministry of Labour, cleaning staff positions require no formal education certificate but demand at least 6 months documented experience in similar roles verified by previous employer letters. Applicants must be aged 21-55 years and pass a basic fitness test at a government-approved clinic by June 2026. No language test is mandated.
What is the step-by-step online application process and exact fees for cleaning staff jobs in Oman as of 2026?
As per the Ministry of Labour, submit applications only through the MOL job portal at mol.gov.om with a 10 OMR processing fee paid via e-payment before uploading passport and photo. Employers must respond within 15 working days and issue a labour card costing 50 OMR valid for 2 years. All steps must be completed by the candidate from their home country before travel.
