Business Developer
Company
justclean
Location
Muscat
Job Type
Full-time
Posted
7 hours ago
Via
via Indeed
Apply On
Job Description
The Regional Officer is responsible for ensuring operational efficiency and successful order fulfilment within an assigned country, while also supporting other countries in the region when required. This is a shift-based and rotational role, where responsibilities may vary daily based on operational needs.
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What exact monthly salary including overtime will I receive as a cleaning staff in Oman after 2026 minimum wage rules?
As per the Ministry of Labour, the minimum basic salary for cleaning staff roles in Oman is 300 OMR per month as of January 2026 with overtime paid at 1.25 times the hourly rate for hours beyond 8 per day. Employers must deposit this into a local bank account by the 7th of each month under Ministerial Decision 2025/189. No deductions for recruitment fees are permitted.
Which exact documents and medical tests are required for an expat cleaning staff visa in Oman starting 2026?
As per the Ministry of Labour, expat cleaning staff need a valid passport, attested educational certificate if any, police clearance from home country, and negative HIV/hepatitis tests from approved Oman centres before visa stamping. The employer submits the application via the MOL e-portal with a 150 OMR visa fee paid by 31 March 2026. Work permit validity is exactly 2 years renewable.
Do I need any education or prior experience certificate to qualify for cleaning staff jobs in Oman in 2026?
As per the Ministry of Labour, cleaning staff positions require no formal education certificate but demand at least 6 months documented experience in similar roles verified by previous employer letters. Applicants must be aged 21-55 years and pass a basic fitness test at a government-approved clinic by June 2026. No language test is mandated.
What is the step-by-step online application process and exact fees for cleaning staff jobs in Oman as of 2026?
As per the Ministry of Labour, submit applications only through the MOL job portal at mol.gov.om with a 10 OMR processing fee paid via e-payment before uploading passport and photo. Employers must respond within 15 working days and issue a labour card costing 50 OMR valid for 2 years. All steps must be completed by the candidate from their home country before travel.
