Country Operations Manager - Restaurants

Job Overview

We are seeking a highly skilled and experienced Operations Manager to oversee our premium dining restaurants. The successful candidate will be responsible for managing day-to-day operations, ensuring the restaurants operate efficiently, effectively, and to the highest standards of quality and service. The Operations Manager will work closely with senior management, culinary teams, and front-of-house staff to meet business objectives, deliver exceptional guest experiences, and achieve financial targets.

Key Responsibilities

Operational Management:
• Develop and implement operational policies and procedures to ensure smooth restaurant operations
• Monitor restaurant performance metrics and identify opportunities for improvement
• Manage inventory, supplies, and equipment to maintain optimal stock levels
• Maintain a safe and sanitary working environment for all staff and guests
• Ensure compliance with all health, safety, and regulatory requirements

Financial Management:
• Develop annual budgets for the restaurants and monitor performance against targets
• Ensure restaurants operate within budget, making appropriate adjustments as necessary
• Review and analyze financial statements to identify trends and opportunities for improvement
• Develop and implement strategies to increase revenue and reduce costs

Staff Management:
• Recruit, train, and develop high-performing staff at all levels of the organization
• Develop and implement employee engagement and retention programs
• Ensure staff are motivated, well-trained, and equipped to deliver exceptional guest experiences
• Build and maintain strong relationships with culinary teams, front-of-house staff, and senior management

Guest Experience:
• Ensure all guests receive exceptional service and that restaurants deliver on brand promise
• Develop and implement programs to enhance the guest experience
• Monitor guest feedback and use insights to inform future initiatives
• Identify opportunities to increase customer loyalty and repeat business

Reports To: Group President

Qualifications and Requirements
• Bachelor's degree in Hospitality Management or related field
• Minimum 10 years of experience in restaurant management, with at least 5 years in a leadership role
• Proven track record of success in managing high-end, premium dining restaurants
• Strong financial acumen and experience managing budgets and financial statements
• Excellent communication and interpersonal skills
• Exceptional problem-solving and decision-making abilities
• Strong leadership and staff management skills
• Ability to work under pressure and meet tight deadlines
• Passion for delivering exceptional guest experiences