Operation Ev Driver Lab Intern

Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

LI-Hybrid

Team Overview:
As a Driver Lab Strategy and Projects Intern, you will work closely with our experienced team to support the development and execution of strategic initiatives and projects. This role requires a keen analytical mindset, attention to detail, and a passion for contributing to the success of the organization.

Role Responsibilities:
• *1. Support for Daily Operational Activities**:

- Assist in monitoring and executing the day-to-day tasks of the operations team.
- Help organize orders, deliveries, logistics flows, or other operational processes.
- Handle internal requests and collaborate with other departments (sales, finance, customer service, etc.).
• *2. KPI Tracking and Reporting**:

- Update spreadsheets and dashboards for operational KPI tracking.
- Support the generation of periodic reports (daily, weekly, or monthly).
- Monitor process performance and help identify bottlenecks or inefficiencies.
• *3. Process Analysis and Improvement**:

- Assist in mapping and reviewing existing operational processes.
- Suggest improvements to increase efficiency, reduce costs, or eliminate rework.
- Help document procedures and workflows.
• *4. Systems and Tools Support**:

- Use internal systems (ERPs, CRMs, operational platforms) to input and update data.
- Support troubleshooting of system errors or inconsistencies in collaboration with relevant teams.
- Participate in testing and validating new tools or features.
• *5. Supplier and Partner Support**:

- Help communicate with suppliers and operational partners to coordinate tasks.
- Support tracking of contracts, deadlines, and deliveries related to operations.
- Monitor SLA performance of service providers.
• *6. Administrative and Organizational Tasks**:

- Assist in organizing files, documents, and internal controls.
- Support management of payments, purchase requests, or operational reimbursements (when applicable).
- Contribute to the general administrative upkeep of the operations area.
• *7. Participation in Special Projects**:

- Support the execution of continuous improvement or operational expansion projects.
- Attend alignment meetings and contribute with insights or analyses.
- Help track project timelines and deliverables alongside the team.

Role Qualifications:

- Currently enrolled in a relevant undergraduate or graduate program (Business Administration, Management, Strategy, Engineering, or related field) with graduation from Dez/2026 to Dez/2027.
- Strong analytical skills with the ability to interpret and communicate data-driven insights.
- Excellent organizational and project management abilities.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- intermediate knowledge in Python
- Effective communication skills, both written and verbal. (Portuguese and English)
- Proactive and self-motivated, with a willingness to take on new challenges and learn quickly.
- Intermediary english level

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are pe