Maintenance Technician - Plumbing

Job Purpose

The MST Technician – Plumbing / Plumber is responsible for conducting preventative and corrective maintenance, resolving plumbing and hydraulic technical issues, and handling emergency situations across assigned properties. The role ensures that all work is completed to the highest standards of quality, safety, and efficiency.

Key Responsibilities
• Analyze and repair complex hydraulic and plumbing issues across assigned sites.
• Perform preventive and corrective maintenance on technical equipment including pumps, expansion vessels, and water tanks as per maintenance schedules.
• Attend and resolve plumbing and mechanical emergencies, including on-call duties.
• Identify technical improvements for plumbing and mechanical systems and recommend enhancements to the Operations Manager.
• Supervise preventive and corrective maintenance activities performed by the Maintenance Team.
• Provide technical guidance and training to operations and maintenance staff.
• Maintain accurate documentation of emergency actions, maintenance work, parts/tools required, and completion reports.
• Ensure compliance with health and safety standards at all times.
• Carry out other duties as assigned by the Line Manager.

Education

Qualifications and Experience
• Diploma or professional certification in Mechanical Systems.
• Valid UAE Driver’s License.
• Health and Safety qualification preferred.

Experience
• Minimum of 6 years’ experience as a Plumber in building maintenance, property management, or facilities management environments.
• Strong knowledge of plumbing installations, pumps, control panel boards, hydraulics, water distribution, water tanks, and water quality control systems.
• Versatile hands-on plumbing expertise with ability to manage complex systems.

Knowledge and Skills

Knowledge
• Plumbing installations and hydraulic systems.
• Mechanical systems, including control panels and water filtration systems.

Skills
• Strong teamwork and organizational abilities with effective interaction across technical staff.
• Proactive and able to anticipate technical issues.
• Effective interpersonal communication and collaboration skills.
• Strong problem-solving skills, with the ability to work independently under pressure.

Core Competencies
• Initiative – Demonstrates proactive problem solving and ownership of responsibilities.
• Analytical & Logical Thinking – Able to diagnose and resolve complex plumbing issues.
• Conceptual Thinking – Understands and applies technical concepts effectively.
• Decisiveness – Makes timely and sound decisions in emergency situations.
• Information Seeking – Proactively identifies issues and seeks solutions.
• Teamwork – Collaborates effectively with technical and maintenance staff.
• Organization Commitment – Adheres to company standards, procedures, and values.
• Self-Confidence – Works independently with assurance in technical expertise.

Key Performance Indicators (KPIs)
• Timely and accurate resolution of all assigned maintenance and emergency tasks.
• Completion and documentation of maintenance/emergency reports within set timeframes.
• Full compliance with health and safety requirements at all times.
• Completion of corrective and preventive maintenance activities within designated timelines.

Job Challenges
• Maintaining composure and problem-solving ability under pressure.
• Working independently to resolve complex technical issues.
• Balancing proactive maintenance with urgent client and site demands.